Doesn’t work consistently

  • chroix

    (@chroix)


    5 years, 9 months ago

    This plugin was great, but it doesn’t work consistently. It might not be the fault of the developer that it does not transmit, but the storage of entries is on them. The lite version doesn’t store the entries, so you’ll get awesome notifications on how many messages you did not get. I’d suggest you save yourself a lot of pain and angst and avoid this one.

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  • Plugin Support Ethan Choi

    (@ethanchoi)

    5 years, 9 months ago

    Hi @chroix,

    Thank you for taking the time to provide your feedback!

    While WPForms Lite does not have the feature to store entries, you can set up notification emails to send out form submissions.

    It sounds like you might be having email delivery issues. To troubleshoot, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely due to server configuration issues and/or strict email spam prevention settings that are wrongly detecting the notification emails as spam.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    And if you’d like more help with using WPForms Lite, please feel welcome to post in our WPForms Lite support forum.

    Thanks!

Viewing 1 replies (of 1 total)

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