Doesn’t work for me

  • thyroidliv

    (@thyroidliv)


    4 years, 8 months ago

    There are too many glitches. And it’s not functional. When you want to add a button, it is very cumbersome. Every time you want to edit it, a new button is added. But the main problem is, that when you redirect to an url in the button, it falls out and the visitor gets a 404. It has happened again and again. I will find another plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sygnoos Support

    (@sygnoossupport)

    4 years, 8 months ago

    Dear @thyroidliv,

    Thanks for your review.
    Anyway we are sad to see it and would like to ask you to give us more information about the issue.
    Did the issue encounter when using our core plugin or any of extensions?
    Kindly ask you to contact us to discuss the case details and give solution to it.

    Thanks a lot,
    Popup Builder Team

    Thread Starter thyroidliv

    (@thyroidliv)

    4 years, 8 months ago

    Hi!

    It’s in the core plugin, I don’t have any extensions. I have a bilingual site, and it has happened in both languages. I have had to delete the pop up now. I also have issues with the X in lower right corner. It is too small and one often has to click several times. I don’t like it at the bottom either, one has to scroll the pop up to see it. I like it in the upper corner.

    Sygnoos Support

    (@sygnoossupport)

    4 years, 8 months ago

    Dear @thyroidliv,

    Thanks a lot for your answer and for detailed information.

    Anyway, could you please give us more information about the issue, so we can go on with investigations?

    Kindly ask you to share with us following information.
    1.What type of popup you have created?
    2.What button you have added. Do you mean Popup Builder custom button or any other?
    3.Can you please share your System Information file.
    You can retrieve it from here:
    https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

    Looking forward to receive your reply.
    Best,
    Popup Builder Team

Viewing 3 replies - 1 through 3 (of 3 total)

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