Doesn’t work on smartphones

  • Resolved aw

    (@akirawatase)


    7 years ago

    Hi,
    Thank you for a great plugin. I love it very much!
    Now I have a problem that it does not work on the smartphone. Please see the URL I attached. I confirmed it both of iPhone and Android. And I’m confusing because another slide on the top page of this website is working correctly. Please advice me. Thanks a lot!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kevin Batdorf

    (@kbat82)

    7 years ago

    Hi @akirawatase

    I can see the page is loading with 4 attempts to initialize the script (should only be once). I’m not sure if this is the cause of the issue, but it’s possible.

    Can you disable the caching plugin and see if it works? That might be causing the issue. Can you also disable all other plugins for a few minutes?

    Also be sure to clear out the browser cache on your phone when you try again.

    Kevin Batdorf

    (@kbat82)

    6 years, 12 months ago

    Hi @akirawatase

    I’ll mark this as resolved as we didn’t hear back, but feel free to reply if needed.

    Thread Starter aw

    (@akirawatase)

    6 years, 12 months ago

    It’s not fixed yet. But I’ll keep try.

    Kevin Batdorf

    (@kbat82)

    6 years, 12 months ago

    Hi @akirawatase

    If you would like to debug some more please let me know. Did you try the steps I suggested above?

Viewing 4 replies - 1 through 4 (of 4 total)

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