Domain Authentication – starter (free) plan

  • Resolved lucifer13

    (@lucifer13)


    1 week, 1 day ago

    I try to authenticate my domain but keep getting error message: “
    Incorrect value detected. Please remove the text highlighted in red: dkim1.sendingservice.net.spreeacker.de“

    I’ve added the 2 CNAME and the 2 TXT records in my DNS.

    CNAME are set as follow: Name: mailpoet1._domainkey and Value: dkim1.sendingservice.net

    I’ve entered the following value as name: mailpoet1._domainkey.spreeacker.de, but after saving the new record, the domain name is stripped from the name; so remain: mailpoet1._domainkey

    I’ve already got an Email from Mailpoet saying that Mailpoet is now sending my emails. I’ve made a test email in wordpress, mailpoet, but it’s not beeing sent.

    I really don’t know what to do…

    Thank you in advance for your help,

    Olivier

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    1 week, 1 day ago

    Hi there,

    Thanks for reaching out!

    Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    We’ll be able to provide you with more information there.

    Cheers!

    Thread Starter lucifer13

    (@lucifer13)

    1 week, 1 day ago

    Thank you for your quick response.

    I’ve done as you asked

    Plugin Support Gui A. a11n

    (@guicmazeredo)

    1 week, 1 day ago

    Thank you! I’ve just replied to your ticket. If you have any additional questions feel free to reply to it. I’m marking this forum thread as resolved.

    Thread Starter lucifer13

    (@lucifer13)

    1 week, 1 day ago

    Thank you for your quick reponse and your help.

    I did as you told me.

    I first removed the 4 records from my DNS.

    Then I’ve recreated the 4 records without the domain name (spreeacker.de).

    But I still can’t authenticate my domain.

    I’m still getting the same error message…

    That’s why I’ve contacted you; I’ve read your documentation to solve the problem myself but it didn’t helpped.

    What to do?

    Thank you for your support,

    Olivier

    Plugin Support nathvi V. a11n

    (@nathvi)

    1 week, 1 day ago

    Hi @lucifer13 Thanks for reaching out here as well.

    We’re already in touch with you by email, and we’ve just sent you a reply there with the next steps. To keep everything in one place and avoid any confusion, please continue the conversation by replying to the email instead of here on the forum.

    That way, we can track the full history and help you more efficiently.

    Thanks again, and we’ll continue with you by email.

Viewing 5 replies - 1 through 5 (of 5 total)

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