Donation

  • Resolved nurirma

    (@nurirma)


    3 years, 6 months ago

    Hi,

    I have a problem with my givewp plugin. When I click “donation” at my dashboard to see donation list it will take time to go to that page then it will turn out:

    “‘Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.'”

    May I know how you overcome this matter? Thank You.`

Viewing 2 replies - 1 through 2 (of 2 total)
  • stephanieliy

    (@stephanieliy)

    3 years, 6 months ago

    Hi @nurirma,

    Glad you reached out, I can help get to the bottom of that error.

    The message you are seeing indicates that you have an error happening, and that you’ll need to check your server logs to find the details about that error.

    If you don’t know where to find the error logs on the server you can contact your hosting provider, and they will be able to point you in the right direction to find them, or send them right along to you. The logs will help us understand the issue.

    Once you have a detailed error code, you can copy/paste that right here and we’ll be able to give things a look.

    Let me know if you have any questions in the meantime, I’m happy to help.

    stephanieliy

    (@stephanieliy)

    3 years, 6 months ago

    Hi @nurirma,

    It’s been a bit since we’ve heard from you, and I know sometimes issues need a little extra time to investigate. I’m marking this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll be happy to give things a look.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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