Donation Dashboard not loading
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Hi, I see several console errors on our Donor Dashboard page (when logged in).
How do we resolve these please?
The page I need help with: [log in to see the link]
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Hi @srd75,
Glad you reached out. I’ll need a little more information to get started here.
Send along your system information. Your system information is one of the most helpful tools for us to use when we start digging in to a potential issue. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That should give me a bit of context to hop on it. Let me know if you have questions in the meantime!Hi Stephanie,
Thanks for your reply. Here is the system report:
WordPress Environment Home URL: https://www.whitewreath.org.au Site URL: https://www.whitewreath.org.au WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔</img> Language: en_AU Permalink Structure: /%category%/%postname%/ Show on Front: page Page on Front: (#15) Page for Posts: Unset Table Prefix Length: 94sV4W948r_ Table Prefix Length: 11 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval Server Environment Hosting Provider: DBH: localhost:3306, SRV: www.whitewreath.org.au TLS Connection: Connection uses TLS 1.3 TLS Connection: Probably Okay Server Info: Apache PHP Version: 8.1.17 PHP Post Max Size: 60 MB PHP Time Limit: 600 PHP Max Input Vars: 1000 PHP Max Upload Size: 60 MB cURL Version: 7.61.1, OpenSSL/1.1.1k SUHOSIN Installed: – Default Timezone is UTC: ✔</img> fsockopen/cURL: ✔</img> SoapClient: ✔</img> DOMDocument: ✔</img> gzip: ✔</img> GD Graphics Library: ✔</img> Multibyte String: ✔</img> Remote Post: ✔</img> Remote Get: ✔</img> GiveWP Configuration GiveWP Version: 2.25.2 GiveWP Cache: Enabled Database Updates: 3 of 33 updates still need to run. Database Updates: All database migrations completed. Database Tables: ✔</img> 94sV4W948r_give_donors✔</img> 94sV4W948r_give_donormeta✔</img> 94sV4W948r_give_comments✔</img> 94sV4W948r_give_commentmeta✔</img> 94sV4W948r_give_sessions✔</img> 94sV4W948r_give_formmeta✔</img> 94sV4W948r_give_sequential_ordering✔</img> 94sV4W948r_give_donationmeta✔</img> 94sV4W948r_give_revenue✔</img> 94sV4W948r_give_migrations✔</img> 94sV4W948r_give_log GiveWP Cache: Enabled GiveWP Cache: ✔</img>New Donation✔</img>Donation Receipt✔</img>Donation Processing Receipt❌</img>New Offline Donation❌</img>Offline Donation Instructions✔</img>New User Registration✔</img>User Registration Information✔</img>Donation Note❌</img>Email access Upgraded From: 2.25.1 Test Mode: Disabled Currency Code: AUD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://www.whitewreath.org.au/donation-confirmation/ Failure Page: https://www.whitewreath.org.au/transaction-failed/ Donation History Page: https://www.whitewreath.org.au/donor-dashboard-3/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: PayPal Standard Default Payment Gateway: PayPal Standard PayPal IPN Notifications: IPN received for #1703 ( 9XD86556910163800 ) on 11/26/2022 at 14:24. Status VERIFIED Donor Email Access: Disabled Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins Akismet Anti-Spam: by Automattic – 5.1 BackUpWordPress: by XIBO Ltd – 3.13 Classic Editor: by WordPress Contributors – 1.6.2 Email Address Encoder: by Till Krüss – 1.0.22 Enable Media Replace: by ShortPixel – 4.1.0 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.14.0 Gravity Forms: by Gravity Forms – 2.7.3 Insights from Google PageSpeed: by Matt Keys – 4.0.8 Link Checker Professional: by Marco Beierer – 1.18.7 MainWP Child: by MainWP – 4.4.0.2 MainWP Child Reports: by MainWP – 2.1 MC4WP: Mailchimp for WordPress: by ibericode – 4.9.2 Post Type Switcher: by Triple J Software, Inc. – 3.2.1 Redirection: by John Godley – 5.3.9 Visual Form Builder: by Matthew Muro – 3.1 W3 Total Cache: by BoldGrid – 2.3.0 Wordfence Security: by Wordfence – 7.9.2 WPCode Lite: by WPCode – 2.0.9 WP Migrate: by WP Engine – 2.6.3 Yoast SEO: by Team Yoast – 20.4 Inactive Plugins Active MU Plugins WP Migrate Compatibility: by Delicious Brains – 1.3 Theme Name: Divi Version: 4.20.2 Author URL: http://www.elegantthemes.com Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child ThemeHi @srd75 ,
Thanks for sending along that information, it was helpful.
Divi’s “Defer jQuery And jQuery Migrate” and “Smooth Scrolling” options can break the Multi-Step and Classic Form templates and throw the “jqueryParams is not defined” error in the console (which you sent along, thanks for that!)
Let’s start by disabling those options and see if that helps clear things up. In case you find it helpful, my colleague created a fantastic screencast for how to do that: https://somup.com/c3jw0zUopx.
Let me know if you have any questions about this in the meantime, I’m happy to help.
Hi @srd75,
It’s been a bit since I’ve heard back, and I know troubleshooting can need a little extra time. I’m marking this as resolved for now, but if you still have questions you can send them along here and I’ll be happy to give things a look. Have a great day!Disabling Divi’s “Defer jQuery And jQuery Migrate” (“Smooth Scrolling” was already disabled) did not resolve the problem initially.
Disabling W3 Total Cache did resolve the problem.
Where would I set the following CSS to make the Donor Dashboard occupy 100% of the width of the container it is in? (it looks weird @ 90% on our site):
#give-donor-dashboard {
max-width: 100%!important;
}Adding it to the Theme Options > Custom CSS does not work as the Give form is in an iframe.
Thank you.
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