Donation form not loading
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Hi folks, I’m getting a permanent spinning wheel on embedded donation forms. It seems that SG Optimizer (which I’m using) has been known to cause some problems like this, however I’m unsure of the best way to troubleshoot the issue. Any advice appreciated, thanks!
System report:
### WordPress Environment ### Home URL: http://www.pagesofhackney.co.uk Site URL: http://www.pagesofhackney.co.uk WP Version: 5.9.1 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB Permalink Structure: /%postname%/ Show on Front: page Page on Front: Home (#91760) Page for Posts: Unset Table Prefix Length: wpkb_ Table Prefix Length: 5 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, ywgc-disabled, ywgc-dismissed, ywgc-code-not-valid, ywgc-pre-printed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored, dp-rewrite-republish, wc-awaiting-items, wc-collection, wc-bike, wc-posted ### Server Environment ### Hosting Provider: DBH: localhost, SRV: www.pagesofhackney.co.uk TLS Connection: Connection uses TLS 1.3 TLS Connection: Probably Okay Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 PHP Max Upload Size: 256 MB cURL Version: 7.66.0, OpenSSL/1.1.1l-fips SUHOSIN Installed: – MySQL Version: 5.7.32 Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ gzip: ✔ GD Graphics Library: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### GiveWP Configuration ### GiveWP Version: 2.19.1 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All database migrations completed. Database Tables: ✔ wpkb_give_donors✔ wpkb_give_donormeta✔ wpkb_give_comments✔ wpkb_give_commentmeta✔ wpkb_give_sessions✔ wpkb_give_formmeta✔ wpkb_give_sequential_ordering✔ wpkb_give_donationmeta✔ wpkb_give_revenue GiveWP Cache: Enabled GiveWP Cache: ✔New Donation✔Donation Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access Upgraded From: 2.18.1 Test Mode: Disabled Currency Code: GBP Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://www.pagesofhackney.co.uk/donation-confirmation/ Failure Page: https://www.pagesofhackney.co.uk/donation-failed/ Donation History Page: https://www.pagesofhackney.co.uk/donor-dashboard/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: Stripe - Credit Card Default Payment Gateway: Stripe - Credit Card PayPal IPN Notifications: N/A Donor Email Access: Enabled Stripe Webhook Notifications: 2 March 2022 1:48 pm ### Active GiveWP Add-ons ### ### Other Active Plugins ### Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.6 Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.1.8 Classic Editor: by WordPress Contributors – 1.6.2 Codebulls Top Bar: by CodeBulls S.A.S – 1.4.0 Code Snippets: by Code Snippets Pro – 2.14.3 Enable WooCommerce GPF feed item cache.: by Lee Willis – 1.0 Facebook for WooCommerce: by Facebook – 2.6.11 FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.17.0 GDPR Cookie Consent: by WebToffee – 2.1.1 Gift Wrapper: by Little Package – 5.1.3 Hide Categories Or Products On Shop Page: by Kaushik Nakrani – 1.0.3 Hustle: by WPMU DEV – 7.4.11 Kadence Blocks - PRO Extension: by Kadence WP – 1.6.1 Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.2.10 Kadence WooCommerce Email Designer: by Kadence WP – 1.4.10 Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.6.11 Mailchimp for WooCommerce: by Mailchimp – 2.6 NationalBookTokens: by INVDP – 0.1.6 Open Graph and Twitter Card Tags: by Webdados – 3.1.2 Post SMTP: by Yehuda Hassine – 2.0.24 Product Tabs Manager for WooCommerce: by BeRocket – 1.1.5.4 PW WooCommerce Exclude Free Shipping: by Pimwick, LLC – 1.24 Query Monitor: by John Blackbourn – 3.8.2 Redirection: by John Godley – 5.2.3 Related Products for WooCommerce: by PeachPay – 3.3.12 Search Analytics: by Cornel Raiu – 1.3.6 SiteGround Optimizer: by SiteGround – 7.0.5 SiteGround Security: by SiteGround – 1.2.0 Site Kit by Google: by Google – 1.69.0 Storefront Footer Bar: by WooThemes – 1.0.4 Storefront Powerpack: by WooCommerce – 1.6.1 Supplier Data Fields for WooCommerce: by Jeff Sherk – 1.0.5 The Events Calendar: by The Events Calendar – 5.14.0.4 The Events Calendar: Virtual Events: by The Events Calendar – 1.8.2 WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5 WooCommerce: by Automattic – 6.2.1 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 WooCommerce Advanced Product Labels: by BeRocket – 3.2.4.9 WooCommerce Blocks: by Automattic – 7.1.0 WooCommerce Custom Product Addons (Free): by Acowebs – 2.6.0 WooCommerce Email Customizer: by WooCommerce – 1.3.0 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.5.2 WooCommerce Order Search Admin powered by Algolia: by Raymond Rutjes – 1.13.2 WooCommerce Order Status Manager: by SkyVerge – 1.13.3 WooCommerce Stripe Gateway: by WooCommerce – 6.2.0 Woo Custom Stock Status: by Softound Solutions – 1.3.0 WP All Export: by Soflyy – 1.3.3 WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.4 WP Crontrol: by John Blackbourn & crontributors – 1.12.0 WP Custom Admin Interface: by Martin Gibson – 7.27 WP Google Maps: by WP Google Maps – 8.1.20 XML Sitemaps: by Auctollo – 4.1.1 YITH Pre-Order for WooCommerce: by YITH – 1.10.0 YITH WooCommerce Affiliates: by YITH – 1.14.0 YITH WooCommerce Gift Cards Premium: by YITH – 3.11.2 YITH WooCommerce Name Your Price: by YITH – 1.3.0 YITH WooCommerce Wishlist: by YITH – 3.6.0 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.4 Yoast SEO: by Team Yoast – 18.2 ### Inactive Plugins ### ### Theme ### Name: Storefront Child Theme Version: 1.0.0 Author URL: http://stuartduff.com Child Theme: Yes Parent Theme Name: Storefront Parent Theme Version: 3.9.1 Parent Theme Author URL: https://woocommerce.com/The page I need help with: [log in to see the link]
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