• Resolved swat1

    (@swat1)


    Hi team,

    unfortunately the donation form is not loading only only after refreshing the page. This is the error message in the console:

    donationFormBlockApp.js?ver=d6c678a17aa9ea51c763:1 [iFrameSizer][Host page: give-form-shortcode-1] [Window resize] IFrame(give-form-shortcode-1) not found

    Incorrect use of <label for=FORM_ELEMENT><label for=”FORM_ELEMENT”></label>

    The label’s for attribute doesn’t match any element id. This might prevent the browser from correctly autofilling the form and accessibility tools from working correctly.To fix this issue, make sure the label’s for attribute references the correct id of a form field.

    Thanks for your help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @swat1 ,

    You came to the right place, I’m happy to help you resolve that.

    I will need additional information about your form to diagnose and pinpoint the cause of this. Can you send along the URL of your form?

    Furthermore, please send along your System Info.

    Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    That will give me some more context to be able to help.

    Looking forward to helping you get to the bottom of this!

    Thread Starter swat1

    (@swat1)

    Hi @robindelmundo,

    since the website isn´t yet published I can´t send you the URL, but if this is necessary, could you send me a timeslot in which temporarily I will activate the website and you can have a look?

    Here is the requested report:

    WordPress Environment

    Home URL: https://wordpress-714244-5168756.cloudwaysapps.com
    Site URL: https://wordpress-714244-5168756.cloudwaysapps.com
    WP Version: 6.7.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Discover (#56)
    Page for Posts: Unset
    Table Prefix Length: wp_
    Table Prefix Length: 3
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment

    Hosting Provider: DBH: localhost, SRV: wordpress-714244-5168756.cloudwaysapps.com
    TLS Connection: Connection uses TLS 1.3
    TLS Connection: Probably Okay
    Server Info: Apache/2.4.62 (Debian)
    PHP Version: 7.4.33
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    PHP Max Upload Size: 500 MB
    cURL Version: 7.74.0, OpenSSL/1.1.1w
    SUHOSIN Installed: –
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ GiveWP Configuration

    GiveWP Version: 3.19.4
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_log
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: 3.19.4
    Test Mode: Enabled
    Currency Code: EUR
    Currency Position: After
    Decimal Separator: ,
    Thousands Separator: .
    Success Page: https://wordpress-714244-5168756.cloudwaysapps.com/donation-confirmation/
    Failure Page: https://wordpress-714244-5168756.cloudwaysapps.com/donation-failed/
    Donation History Page: https://wordpress-714244-5168756.cloudwaysapps.com/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Test Donation, Offline Donation
    Default Payment Gateway: Test Donation
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins

    Automatic Translate Addon For Loco Translate: by Cool Plugins – 2.4.5
    Big File Uploads: by Infinite Uploads – 2.1.6
    Breeze: by Cloudways – 2.2.1
    Export Import Menus: by Akshay Menariya – 1.9.2
    Loco Translate: by Tim Whitlock – 2.6.14
    Loop Block: by Flatfull – 1.0.0
    Maintenance: by WebFactory Ltd – 4.16
    Object Cache Pro: by Rhubarb Group – 1.21.3
    Play Block: by Flatfull – 1.0.0
    Push Notifications for WP - Self Hosted Web Push Notifications: by Magazine3 – 1.39
    RefTagger: by Logos Bible Software – 2.4.6
    WordPress Importer: by wordpressdotorg – 0.8.3
    WPCode Lite: by WPCode – 2.2.5
    WP Reset: by WebFactory Ltd – 2.04 Inactive Plugins

    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.5
    Super Progressive Web Apps: by SuperPWA – 2.2.33 Theme

    Name: Waveme Child Theme
    Version:
    Author URL:
    Child Theme: Yes
    Parent Theme Name: Waveme
    Parent Theme Version: 12.3
    Parent Theme Author URL: https://avtheme.com
    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @swat1 ,

    Thanks for sharing that! Maybe we can set up a proper time for that next time.

    Based on your system information, the caching plugins that you have on your site right now might be the main cause of what you’re experiencing.

    As a test, can you temporarily disable your caching plugins first (both Breeze and Object Cache Pro)? Make sure to clear any caches on your site as well after deactivating them. If it resolves the issue, we can work on the caching exclusions thereafter.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    Hi @swat1 ,

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

    Thread Starter swat1

    (@swat1)

    Hi @robindelmundo,

    unfortunately deactIvating the caching plugins didn´t help. Only on refresh of the page the form appears as it has been the case prviously. How should we move forward with this?

    Thanks and best regards,

    Joel

Viewing 5 replies - 1 through 5 (of 5 total)

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