Hi @swat1 ,
You came to the right place, I’m happy to help you resolve that.
I will need additional information about your form to diagnose and pinpoint the cause of this. Can you send along the URL of your form?
Furthermore, please send along your System Info.
Navigate to Donations → Tools → System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
That will give me some more context to be able to help.
Looking forward to helping you get to the bottom of this!
Thread Starter
swat1
(@swat1)
Hi @robindelmundo,
since the website isn´t yet published I can´t send you the URL, but if this is necessary, could you send me a timeslot in which temporarily I will activate the website and you can have a look?
Here is the requested report:
WordPress Environment
Home URL: https://wordpress-714244-5168756.cloudwaysapps.com
Site URL: https://wordpress-714244-5168756.cloudwaysapps.com
WP Version: 6.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Discover (#56)
Page for Posts: Unset
Table Prefix Length: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment
Hosting Provider: DBH: localhost, SRV: wordpress-714244-5168756.cloudwaysapps.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache/2.4.62 (Debian)
PHP Version: 7.4.33
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
PHP Max Upload Size: 500 MB
cURL Version: 7.74.0, OpenSSL/1.1.1w
SUHOSIN Installed: –
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ GiveWP Configuration
GiveWP Version: 3.19.4
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
Upgraded From: 3.19.4
Test Mode: Enabled
Currency Code: EUR
Currency Position: After
Decimal Separator: ,
Thousands Separator: .
Success Page: https://wordpress-714244-5168756.cloudwaysapps.com/donation-confirmation/
Failure Page: https://wordpress-714244-5168756.cloudwaysapps.com/donation-failed/
Donation History Page: https://wordpress-714244-5168756.cloudwaysapps.com/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active Plugins
Automatic Translate Addon For Loco Translate: by Cool Plugins – 2.4.5
Big File Uploads: by Infinite Uploads – 2.1.6
Breeze: by Cloudways – 2.2.1
Export Import Menus: by Akshay Menariya – 1.9.2
Loco Translate: by Tim Whitlock – 2.6.14
Loop Block: by Flatfull – 1.0.0
Maintenance: by WebFactory Ltd – 4.16
Object Cache Pro: by Rhubarb Group – 1.21.3
Play Block: by Flatfull – 1.0.0
Push Notifications for WP - Self Hosted Web Push Notifications: by Magazine3 – 1.39
RefTagger: by Logos Bible Software – 2.4.6
WordPress Importer: by wordpressdotorg – 0.8.3
WPCode Lite: by WPCode – 2.2.5
WP Reset: by WebFactory Ltd – 2.04 Inactive Plugins
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.5
Super Progressive Web Apps: by SuperPWA – 2.2.33 Theme
Name: Waveme Child Theme
Version:
Author URL:
Child Theme: Yes
Parent Theme Name: Waveme
Parent Theme Version: 12.3
Parent Theme Author URL: https://avtheme.com
Hi @swat1 ,
Thanks for sharing that! Maybe we can set up a proper time for that next time.
Based on your system information, the caching plugins that you have on your site right now might be the main cause of what you’re experiencing.
As a test, can you temporarily disable your caching plugins first (both Breeze and Object Cache Pro)? Make sure to clear any caches on your site as well after deactivating them. If it resolves the issue, we can work on the caching exclusions thereafter.
Looking forward to helping you get to the bottom of this!
Hi @swat1 ,
It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.
Have a great day!
Thread Starter
swat1
(@swat1)
Hi @robindelmundo,
unfortunately deactIvating the caching plugins didn´t help. Only on refresh of the page the form appears as it has been the case prviously. How should we move forward with this?
Thanks and best regards,
Joel