Donation forms don’t work

  • Resolved smot83

    (@smot83)


    2 years, 1 month ago

    Hi there,
I am using your plugin and since few months ago both two our donation platforms don't work (you can cheak the page https://www.noiperloro.it/donazioni/). I already tried to update everything (theme, plugins, wp) but when I try to send the donation throug the form it appears the error.
This below is the error on the LOG page:

{
"error_type": "unknown_error",
"exceptionMessage": "Database Query",
"formData": {
"gatewayId": "offline",
"requestData": {
"givewp-route": "donate",
"givewp-route-signature": "87d80925978b1de56b2e73f7c0d47117",
"givewp-route-signature-id": "givewp-donate",
"givewp-route-signature-expiration": "1715153208",
"amount": "20",
"currency": "EUR",
"donationType": "single",
"formId": "6355",
"email": "[email protected]",
"gatewayId": "offline",
"firstName": "Name",
"lastName": "Surname",
"codice_fiscale": "",
"indirizzo_1": "",
"comment": "",
"consent-2": "accepted",
"originUrl": "https://www.noiperloro.it/donazioni/",
"isEmbed": "true",
"embedId": "give-form-shortcode-1"
},
"formId": 6355,
"originUrl": "https://www.noiperloro.it/donazioni/",
"embedId": "give-form-shortcode-1",
"isEmbed": true
}
}

Thanks
Simona

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    2 years ago

    Hi, @smot83.

    I’m glad you reached out. I can certainly help you.

    When I access your site, I noticed that I can click on the PayPal button, but the popup closes as quickly as when it shows up, and we need to find out why. My guess here is that there is something going on with your PayPal Donations account. Could you disconnect and connect it again and let me know if it fixes the issue?

    If it doesn’t, let me know what you did and also ​send along your System Info. Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here. That will give me some more context to be able to help.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    2 years ago

    Hi there.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

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