Hi @princedelu ,
Glad you reached out! Happy to help.
Can you clarify what you mean? By default, the new donation emails and the donor receipt are sent once a donation has the status of “Complete”. If it isn’t, the only email that you can send is the Donation Processing Receipt, although this is for the donor only.
Do you mean a Donation Processing Receipt, but for the admins only? If this is what you mean, I can create a feature request for you. You can always correct me if I misunderstood anything.
With the payment gateways, a solution that is similar to what you’re asking about is using the Offline Donations payment gateway. Although this won’t be using any kind of online payment gateway (which means that this does not use any credit card), as the donors will pay you “offline”. For context, when a donor donates via the Offline Donations payment gateway, the donation will be stuck in “Pending” status, and it will be up to you to set the status of the donation to “Complete”, when you’ve determined it. In your case, that might mean that a donation has been submitted, and then it is up to you when it will be processed.
The Offline Donations payment gateway also has a different email than the other gateways. After an Offline Donation, the New Offline Donation email is sent. This is sent after the donation is submitted but before the donation is “Complete”. You can read more about that in here — https://givewp.com/documentation/core/settings/emails/new-offline-donation/.
Moreover, you can read more about the Offline Donations payment gateway in here — https://givewp.com/documentation/core/payment-gateways/offline-donations/.
Please let me know if you have further questions.
I’m always happy to help!
Hi @robindelmundo
Thanks for the reply! From what I understand what I’m asking for is not currently a feature.
To clarify the issue : Currently “Donation Processing Receipt” are sent to donator only whenever their “donation is marked as processing”. Leaving admins unaware a donation as been made, which leaves the 2 options for the admins to check for new donations :
– Check payment gateway receipt. Which can lack informations about the donation and the donator. (And also from experience are often left unchecked in mail boxes).
– Connect directly to the “donation” page of Givewp admin panel. Which depending on use cases and connection frequency, can lead to long delays between a “donation being processed” and a “donation being completed”.
In our precise use case we must deliver a Tax Receipt in the form of a standardized official form filled with donator informations, the admin not being notified that a “donation as been marked as processing” could cause a significant delay between a “donation marked as processing” and a “donation marked as completed” with the delivery of a Tax Receipt.
The solution I’m suggesting as a feature to solve this issue for us and probably many other use cases : Having an option to send “Donation Processing Receipt” to admins whenever any “donation is marked as processing”. Allowing them the get notified and process that donation accordingly.
Hope this clarifies my request, if you need more details or further clarifications please let me know.
Hi @princedelu ,
Thanks for the clarification! From my understanding, what you need is a Processing Receipt Email for Admins. You’re correct, we don’t have that feature currently, but we have a request for it to be added in here — https://givewp.featureos.app/p/admin-email-for-processing-payments.
We are actively tracking user feedback to understand further the needs you all have. You can use the link to check in for updates or to provide additional details of your own. I would encourage you to comment on that post about the impact this would have on your organization. Information like that is always helpful for our teams to see.
Give the post above a look, and let me know if there are any additional details you would like me to add. I want to ensure your need is as accurately reflected as possible, and I’m happy to include an internal note to our teams with any specific information you would like them to have.
Our feedback site is designed to be the single source for all updates on particular issues. If any movement has happened, it will be displayed there for both the public and our team internally.
I also don’t have a workaround for this one.
I’ll go ahead and mark this one as resolved (as we’ve concluded that this feature is not available yet), but please don’t hesitate to contact us should you have other concerns.
Thank you for using GiveWP!
Have a lovely day.
