Donation Route Error: unknown_error

Here is the full error details:

Log ID: 5395

Description:Donation Route Error: unknown_error

Category:Core

Source:Give Core

Date & Time:2025-11-14 02:49:27

Error details:{ “error_type”: “unknown_error”, “exceptionMessage”: “[404] Error connecting to the API (https://us8.api.mailchimp.com/3.0/lists//merge-fields)”, “formData”: { “gatewayId”: “stripe_payment_element”, “requestData”: { “givewp-route”: “donate”, “givewp-route-signature”: “da5cc825673ea627fca4a4079e677b55”, “givewp-route-signature-id”: “givewp-donate”, “givewp-route-signature-expiration”: “1763174895”, “formId”: “15876”, “amount”: “5”, “currency”: “AUD”, “donationType”: “single”, “subscriptionPeriod”: “one-time”, “subscriptionFrequency”: “1”, “subscriptionInstallments”: “0”, “gatewayId”: “stripe_payment_element”, “feeRecovery”: “0.4582904222451081”, “honorific”: “Mr.”, “firstName”: “Dale”, “lastName”: “Harris”, “email”: “[email protected]”, “mailchimp”: “true”, “anonymous”: “false”, “organisation_name”: “Studio Ink”, “trading_name”: “Studio Ink”, “abn”: “”, “reference”: “”, “phone”: “0411899840”, “donationBirthday”: “”, “originUrl”: “https://bendigofoodshare.org.au/donations/donate-today-2025/”, “isEmbed”: “true”, “embedId”: “15876”, “locale”: “en_AU”, “gatewayData”: { “stripePaymentMethod”: “card”, “stripePaymentMethodIsCreditCard”: “redacted“, “formId”: “15876”, “stripeKey”: “pk_live_SMtnnvlq4TpJelMdklNha8iD”, “stripeConnectedAccountId”: “acct_1DtOGwCvsxJzUAIZ” } }, “formId”: 15876, “originUrl”: “https://bendigofoodshare.org.au/donations/donate-today-2025/”, “embedId”: “15876”, “isEmbed”: true } }

Here is the system info:


WordPress Environment

Home URL: https://bendigofoodshare.org.au
Site URL: https://bendigofoodshare.org.au
WP Version: 6.8.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_AU
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#44)
Page for Posts: News (#295)
Table Prefix Length: wp_nnr7wrxmmp_
Table Prefix Length: 14
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, emexpired, expired, cancelled, refunded, completed, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored, failed, revoked, abandoned, processing, preapproval, upgraded, give_subscription Server Environment

Hosting Provider: Pagely
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Unit/1.33.0
PHP Version: 8.0.30.7
PHP Post Max Size: 1 GB
PHP Time Limit: 180
PHP Max Input Vars: 10000
PHP Max Upload Size: 1 GB
cURL Version: 7.88.1, OpenSSL/3.0.17
SUHOSIN Installed: –
MySQL Version: 8.0.37
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ GiveWP Configuration

GiveWP Version: 4.13.0
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All database migrations completed.
Database Tables: ✔ wp_nnr7wrxmmp_give_donors✔ wp_nnr7wrxmmp_give_donormeta✔ wp_nnr7wrxmmp_give_comments✔ wp_nnr7wrxmmp_give_commentmeta✔ wp_nnr7wrxmmp_give_sessions✔ wp_nnr7wrxmmp_give_formmeta✔ wp_nnr7wrxmmp_give_sequential_ordering✔ wp_nnr7wrxmmp_give_donationmeta✔ wp_nnr7wrxmmp_give_revenue✔ wp_nnr7wrxmmp_give_migrations✔ wp_nnr7wrxmmp_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access✔Daily Email Report✔Weekly Email Report✔Monthly Email Report❌Renewal Receipt Email❌Admin Renewal Receipt Email❌Subscription Cancelled Email❌Admin Subscription Cancelled Email❌Subscription Completed Email❌Subscription Reminder Email✔Subscriptions Email Access✔Subscription Payment Failed Email
Upgraded From: 4.12.0
Test Mode: Disabled
Currency Code: AUD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://bendigofoodshare.org.au/donate/confirmation/
Failure Page: https://bendigofoodshare.org.au/donate/failed/
Donation History Page: https://bendigofoodshare.org.au/donate/dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Stripe - Credit Card, Stripe - Apple Pay, Stripe - Google Pay, Stripe - Payment Element
Default Payment Gateway: Stripe - Credit Card
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A
Platform Fee Amount: 0% Active GiveWP Add-ons

Give - Annual Receipts: ✔ Licensed – by GiveWP – 1.1.2
Give - Email Reports: ✔ Licensed – by GiveWP – 1.1.4
Give - Fee Recovery: ✔ Licensed – by GiveWP – 2.3.6
Give - Form Field Manager: ✔ Licensed – by GiveWP – 3.2.0
Give - Google Analytics Donation Tracking: ✔ Licensed – by GiveWP – 3.0.1
Give - MailChimp: ✔ Licensed – by GiveWP – 2.0.2
Give - Recurring Donations: ✔ Licensed – by GiveWP – 2.15.1
Give - Stripe Gateway: ✔ Licensed – by GiveWP – 2.7.1
Give - Tributes: ✔ Licensed – by GiveWP – 2.2.2 Other Active Plugins

Anti-Spam by CleanTalk: by CleanTalk - Anti-Spam Protection – 6.68
Avada Builder: by ThemeFusion – 3.14
Avada Core: by ThemeFusion – 5.14
Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7: by Rock Lobster Inc. – 6.1.3
Database Cleaner: by Jordy Meow – 1.3.0
Directorist - Business Directory Plugin: by wpWax – 8.5.3
EventPrime – Modern Events Calendar, Bookings and Tickets: by EventPrime Event Calendar – 4.2.1.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.9.0
Hide Admin Bar: by David Vongries – 1.0.2
Multiple Domain Mapping on single site: by Matthias Wagner - FALKEmedia – 1.1.1
PDF Embedder: by PDF Embedder – 4.9.2
Redirection: by John Godley – 5.5.2
ShortCode Redirect: by Cartpauj – 1.0.03
The Events Calendar: by The Events Calendar – 6.15.11
Yoast SEO: by Team Yoast – 26.3 Inactive Plugins Active MU Plugins

Domain Mapping System Helper: by Gaucho Plugins – 1.0.0
object-cache.php: by –
Object Cache Pro (MU): by Rhubarb Group – 1.24.5
System Plugin: by – 4.208.0 Theme

Name: Avada
Version: 7.14
Author URL: https://themeforest.net/user/ThemeFusion
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

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