Donations do not show name

  • Resolved [email protected]

    (@ingelavragardwebbredase)


    7 years, 3 months ago

    I am using your great plugin Give, I really like the way it is built. Easy to use. But now I have a strange problem that suddenly occurred .

    The information in admin backend under “Donations” are not right. The name does not show and the amount is 0.

    There is something wrong with all the old donations. For example in the list for donations it shows
    2118 donation (donator missing) name (unknown) Donationform Nameless (#)
    and the link goes to all the list all posts in WordPress https://svenskabin.se/wp-admin/post.php?post=&action=edit

    from februari it is right.
    All the new donations from februari it is ok as.
    2188 name and e-mail is shown, the name och the donationform is shown and the link goes to the form. https://svenskabin.se/wp-admin/post.php?post=1537&action=edit, And the amount is ok.

    I have upgraded the plugin.

    Any idea what is wrong?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    7 years, 3 months ago

    That typically happens when you haven’t run the necessary Database Updates. Can you see a sub-menu item at “Donations > Updates”? If so, go there and run the Database update as the prompt suggests. After that has run all should go fine after then.

    Keep us posted on your progress. Thanks!

    Thread Starter [email protected]

    (@ingelavragardwebbredase)

    7 years, 3 months ago

    Sorry I can not find the sub-menu Donations>updates. Is there an other way to run the databse update?

    Thread Starter [email protected]

    (@ingelavragardwebbredase)

    7 years, 3 months ago

    My version is Version 2.4.2. I can se in the documentation that I should see a button for database update. But there is none…

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    7 years, 3 months ago

    Hi there,

    THe “Update” menu item only appears if your site is in need of updates. But clearly there’s still a mismatch.

    This is a functionality plugin we put together for exactly this purpose:
    https://github.com/impress-org/give-database-healthcheck/tree/recover-donation-metadata-and-table

    You can download the zip and install it from here:
    https://github.com/impress-org/give-database-healthcheck/archive/recover-donation-metadata-and-table.zip

    AFter you install it, the Updates menu item should appear correctly and you should be able to re-run the update.

    Before doing that, I’d recommend the following:

    1) If you have plugins that hide/show any admin menu items (like Adminizer) disable them just to ensure they don’t prevent you from seeing the menu item.
    2) If you have plugins that do caching, especially Object Caching or Memcache or any other types of database caching, deactivate them as well. Siteground users using the Super Cacher plugin often need to disable Object Caching in cPanel rather than only via the plugin.

    Let me know how that goes.

    Thread Starter [email protected]

    (@ingelavragardwebbredase)

    7 years, 2 months ago

    Hi Matt,
    thank you for reply. Unfortunate it did not work. Here is a error Ì get when
    Warning: hash_equals(): Expected known_string to be a string, null given in /storage/content/20/139620/klon.byratest.space/public_html/wp-content/plugins/give/includes/admin/payments/view-payment-details.php on line 617 ()

    Se also screenshot https://www.screencast.com/t/GdJEMnT32

    any suggestions
    regards
    Ingela

Viewing 5 replies - 1 through 5 (of 5 total)

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