• Resolved flonal1985

    (@flonal1985)


    Hello!

    We have about 70 products on our catalogue (some standard and some variable).
    Some of the variable ones (6 or 7 in total) don’t sync with Facebook Meta catalogue.

    By analazying the details of these items, Facebook says “price and quantity missing”.
    That’s not true, in fact they changed their version saying “They seem correct, the problem come from Woocommerce side because no data is transmitted”. Finally they suggest to contact Woocommerce support.

    This is an example of product that don’t sync: https://www.flonalcookware.it/shop/prodotto/padella-diversa-diametro-24-28-cm/

    We tried to:
    -Сhange the quantity (from “available” to “30 pcs”) in the product editing and start to sync
    -Delete product on Facebook
    -Reset Facebook metadata

    No way, they don’t sync.

    Hope you can help us. It is a pity that we cannot show on FB catalogue some of our products without a valid reason.

    Thanks!
    Matteo

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi @flonal1985 – Can you send me a copy of your site’s system status report? You can find that by going to the follow page in your admin dashboard: WooCommerce > Status > ‘Get system report’

    
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    Thread Starter flonal1985

    (@flonal1985)

    Hi @jricketts4 , thanks for your support!
    May I send the data privately?

    Hi there @flonal1985 👋

    Hi @jricketts4 , thanks for your support!
    May I send the data privately?

    You are welcome. I’m afraid we need the System Status Report, in order to investigate further.

    Before going ahead with sending it here, feel free to read more in the related documentation directly linked here, please. Sync issues are addressed here and here in the documentation.

    Additionally, there are a few code snippets that should also work for you here: https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/

    Let us know how that goes.

    Hi there @glebsear 👋

    I understand there is an ongoing troubleshooting thread for your store, here:
    https://ww.wp.xz.cn/support/topic/dont-sync-stock-quantity/

    Kindly continue the correspondense only there, cheers.

    Thread Starter flonal1985

    (@flonal1985)

    Hi @anastas10s
    May I send the System Status Report by email?

    Thread Starter flonal1985

    (@flonal1985)

    Dear @anastas10s , dear @jricketts4

    May someone help us?
    The problem is still there.

    Thanks,
    Matteo

    Hi, @flonal1985

    Sorry to hear that the issue persists.

    You can send the system report here in the forums, it does not contain sensitive information, if you would not like to share your URL you can redact it from the report.

    You can also paste the system report into a Text file, and add it into a shared folder (A Google Drive for example) then share with us the file URL for some days, and once the issue is resolved you can delete it.

    Looking forward to hearing from you.

    Thread Starter flonal1985

    (@flonal1985)

    Hello @ihereira

    Thanks for the idea, I like it.
    Please check the required data: https://drive.google.com/file/d/17mNZrKFNR7ZMuGMMv7XnWdgFxugVzaqn/view?usp=sharing

    Hoping to receive your feedback soon,

    Best Regards
    Matteo

    Hi @flonal1985

    Thanks for sending the System Status Report.

    Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5

    Can you please try to disable this plugin and try to sync products again and see if this works?

    Otherwise, please check that you have followed the instructions in syncing variable products here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Don’t sync some variable products’ is closed to new replies.