Hope you had read our refund policy before purchse – https://wclovers.com/refund-policy/
Now don’t use this review system for demanding your refund, it seems you are trying to blackmail us.
These comments will be removed, once refund has been made. you cannot delay support response when a customer is trying to find out if the purpose they bought it doesnt in fact work for their solution, 2 weeks is half of the refund window process
Moderator note:
@dsimply “These comments will be removed, once refund has been made”
We call that extortion and it’s not permitted here. Do not use reviews to leverage support!
@sterndata but surely it is theft then if a refund is not made. I asked a presales query was told it integrated well with another plugin. then once i made purchase and established that this is not the case, it took two weeks for me to get an answer which is literally half of the refund policy window and was told i cannot be refunded as its past 30days, if i had a response during the period then i would have been eligible for the refund. So i think theft, false advertising is much worse then so called “extortion” . Its very easy to take people’s money, not so easy to run an honest business.
So my statement’s are not false and this is is a valid review based on my experience. As ive lost so much money on my e-commerce store due to this set back, but would remove then if refunded, what other option do i have to be treated fairly and assisted properly?
What assistance does wordpress forums provide us paying clients?
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This reply was modified 3 years, 8 months ago by
dsimply.
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This reply was modified 3 years, 8 months ago by dsimply.
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This reply was modified 3 years, 8 months ago by dsimply.
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This reply was modified 3 years, 8 months ago by dsimply.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
I want to address this part and then I am leaving the review closed to replies as other people have chimed in and that’s not appropriate.
What assistance does wordpress forums provide us paying clients?
None at all. Nothing. Less than nothing. No assistance whatsoever. That is not an accident and is intentional.
For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.
As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.
These forums are for the support of opensource code and opensource collaborators (users) of that code. The reviews here are feedback about that experience.
When a developer hosts code on this site they do so as 100% unpaid volunteers contributing their time and effort for free and often without any thanks. They do not owe anyone support here, they do not owe anyone even a reply. It’s fantastic when they do offer support but again, they are volunteers.
There are no customers on this site. That said, when a plugin or theme upsells here or in the user’s dashboard then the developer invites feedback about that experience.
That is what this review is. Feedback about that experience. This review is 100% valid.
But that does not mean other people can brigade on these reviews. That does not help anyone and that happened. That part of the conversation was archived and while still visible to forum moderators is not visible to anyone else.
A person left a review. The developer left a reply. That’s all.
If someone else has their own experience to share as valid feedback then they can do so on their own review. The only requirement is that they had to have used the plugin. If someone reviews the reviews then that will get archived too.
