Double Order mail
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Hi,
Last few days to I face one problem for the order.
woocommerce orders showing one order, but I get the same invoice two logistic mail.but it’s not for all orders every day one or two orders. I just share two different screenshots.
there i get one logestic mail –> https://drive.google.com/file/d/1ULklNy9cGFN8EfJw8TxDDXDsRzvUBhgm/view?usp=sharing
there i get 2 logestic mail –> https://drive.google.com/file/d/1pRzDsUXB09o3RktEm8eIweCOyGaqRzu2/view?usp=sharing
my website address is –> sleep-tech.com
thanks
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Hi there,
Just to check – which payment gateway are you using? Can you share a copy of your status report as found under **WooCommerce > Status**?
i use payment method PayPal.
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WooCommerce: by OsPayment – 2.1 – Installed version not tested with active version of WooCommerce 4.5.2 My Custom Functions: by Space X-Chimp – 4.43 Newsletter - API: by The Newsletter Team – 2.0.3 Newsletter - Automated Newsletters: by The Newsletter Team – 4.4.7 Newsletter - Addons Manager: by The Newsletter Team – 1.1.3 Newsletter - Reports and Retargeting: by The Newsletter Team – 4.3.7 Newsletter: by Stefano Lissa & The Newsletter Team – 6.8.8 Ni Payment Reminder For WooCommerce: by anzia – 1.0.5 – Installed version not tested with active version of WooCommerce 4.5.2 Popup Maker: by Popup Maker – 1.11.2 Post Affiliate Pro: by QualityUnit – 1.19.7 Regenerate Thumbnails Advanced: by ShortPixel – 2.3.2 External Links: by Denis de Bernardy & Mike Koepke – 6.8.1 Rank Math SEO: by Rank Math – 1.0.47.1 ShopMagic for WooCommerce: by WP Desk – 2.12.1 – Installed version not tested with active version of WooCommerce 4.5.2 User Switching: by John Blackbourn & contributors – 1.5.5 VaultPress: by Automattic – 2.1.4 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5 – Installed version not tested with active version of WooCommerce 4.5.2 Woo Product Images Slider: by DesirePress – 1.3.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Advanced Notifications: by WooCommerce – 1.2.15 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Customer/Order CSV Export: by SkyVerge – 4.8.1 – Installed version not tested with active version of WooCommerce 4.5.2 Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.5.5 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.15 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Email Test: by RaiserWeb – 1.8 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Payments: by Automattic – 1.4.1 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1 WooCommerce Smart Coupons: by StoreApps – 4.4.1 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce Terms & Conditions Popup: by Patrick Rauland – 1.0.3 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce URL Coupons: by SkyVerge – 2.9.0 – Installed version not tested with active version of WooCommerce 4.5.2 WooCommerce: by Automattic – 4.5.2 WP Custom Login Page Logo: by Lars Ortlepp – 1.4.8.4 WP Fastest Cache: by Emre Vona – 0.9.1.0 WP Knowledgebase: by Mihai Iova – 1.2.4 WP Post Page Clone: by Gaurang Sondagar – 1.1 ### Inactive Plugins (8) ### Follow-Up Emails: by WooCommerce – 4.8.19 – Installed version not tested with active version of WooCommerce 4.5.2 Jetpack by WordPress.com: by Automattic – 8.9 MIGS Payment Gateway WooCommerce: by OsPayment – 2.0 – Installed version not tested with active version of WooCommerce 4.5.2 Redirection: by John Godley – 4.8 WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.5.2 – Network enabled WP Mail SMTP: by WPForms – 2.3.1 WP Rollback: by Impress.org – 1.7.1 WP Sheet Editor - WooCommerce Coupons: by WP Sheet Editor – 1.3.8 – Installed version not tested with active version of WooCommerce 4.5.2 ### Must Use Plugins (1) ### ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes – ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: #3 - /cart/ Checkout: #4 - /checkout/ My account: #5 - /my-account/ Terms and conditions: #1596 - /terms-and-conditions/ ### Theme ### Name: Extra Version: 4.6.1 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Customer/Order CSV Export ### Order Export Format: custom Customer Export Format: default Automatically Export Orders: email Export Trigger: schedule Export Start Time: 7:25am Export Interval: 1440 Next Export: Scheduled on September 16 2020 7:25 am Order Statuses: wc-processing wc-completed Product Categories: Products: Automatically Export Customers: disabled ### Action Scheduler ### Complete: 2,300 Oldest: 2020-08-15 17:04:52 +0000 Newest: 2020-09-14 23:05:02 +0000 Failed: 88 Oldest: 2017-06-28 20:36:19 +0000 Newest: 2018-06-12 20:11:07 +0000 Pending: 3 Oldest: 2020-09-15 21:12:46 +0000 Newest: 2020-09-18 20:03:07 +0000still, I not received my reply.
Hi @sleeptech. I can see that you have several payment gateway plugins installed. Is this issue happening regardless of the payment gateway used on checkout, or is it only happening for particular gateways? Please confirm which gateways this issue is occuring with.
Hi,
I see only PayPal getway problem, couple of months ago i changed paypal id for receiving payment and that time to satrt this IPN problem. And not for all order just one to two order dayly.
Hi @sleeptech. If this issue is only happening only for some orders, that points to a possible plugin conflict. I noticed that you have
WP Fastest Cache. I suggest that you ensure there is no caching on your Cart, Checkout and My Account pages. We have a guide to help you here.If that doesn’t help, I recommend that you turn on debug logging in WooCommerce > Settings > Payments > PayPal and the next time this happens, please share the debug log from that date with us. You can find it in WooCommerce > Status > Logs. Be sure to redact any private information.
Hi,
Already i enable it efore, please see from here https://ibb.co/cFVV60B
and my woocommerce status log alrady i shared.
please find befor massage.
thank you
Hi @sleeptech. Could you please share the contents of the PayPal debug log in WooCommerce > Status > Logs? Click on the dropdown to select and View the log. Be sure to redact any private information when sharing the contents of the log.
### WordPress Environment ###
WordPress address (URL): https://sleep-tech.com
Site address (URL): https://sleep-tech.com
WC Version: 4.5.2
REST API Version: ✔ 4.5.2
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.3.14
PHP Post Max Size: 768 MB
PHP Time Limit: 600
PHP Max Input Vars: 16384
cURL Version: 7.19.7
NSS/3.44SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.26-MariaDB
Max Upload Size: 768 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 4.5.2
WC Database Prefix: wp_
Total Database Size: 641.26MB
Database Data Size: 473.84MB
Database Index Size: 167.42MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_items: Data: 2.52MB + Index: 0.44MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_cart_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
vp_backup_wp_comments: Data: 4.52MB + Index: 3.66MB + Engine InnoDB
vp_backup_wp_documentor: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_documentor_feedback: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_documentor_sections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_followup_coupon_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_followup_customers: Data: 0.23MB + Index: 0.44MB + Engine InnoDB
vp_backup_wp_followup_customer_carts: Data: 4.52MB + Index: 0.23MB + Engine InnoDB
vp_backup_wp_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_followup_customer_orders: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
vp_backup_wp_followup_email_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vp_backup_wp_followup_email_logs: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
vp_backup_wp_followup_email_orders: Data: 7.52MB + Index: 1.28MB + Engine InnoDB
vp_backup_wp_followup_email_order_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_followup_email_tracking: Data: 1.52MB + Index: 1.19MB + Engine InnoDB
vp_backup_wp_followup_followup_history: Data: 1.52MB + Index: 0.05MB + Engine InnoDB
vp_backup_wp_followup_order_categories: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
vp_backup_wp_followup_order_items: Data: 0.20MB + Index: 0.34MB + Engine InnoDB
vp_backup_wp_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_frm_fields: Data: 0.39MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_frm_forms: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_frm_items: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
vp_backup_wp_frm_item_metas: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
vp_backup_wp_groups_capability: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_groups_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_groups_group_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_groups_user_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_groups_user_group: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
vp_backup_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_options: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
vp_backup_wp_postmeta: Data: 22.56MB + Index: 27.09MB + Engine InnoDB
vp_backup_wp_posts: Data: 9.52MB + Index: 3.61MB + Engine InnoDB
vp_backup_wp_redirection_404: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
vp_backup_wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_redirection_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
vp_backup_wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_usermeta: Data: 7.52MB + Index: 10.03MB + Engine InnoDB
vp_backup_wp_users: Data: 0.34MB + Index: 0.30MB + Engine InnoDB
vp_backup_wp_wcj_track_users: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfBlocks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vp_backup_wp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfConfig: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfHits: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
vp_backup_wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vp_backup_wp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfLeechers: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfLockedOut: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfLogins: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vp_backup_wp_wfScanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
vp_backup_wp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_wfu_dbxqueue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfu_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfu_userdata: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vp_backup_wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 6.03MB + Engine InnoDB
vp_backup_wp_woocommerce_order_items: Data: 2.52MB + Index: 0.42MB + Engine InnoDB
vp_backup_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vp_backup_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vp_backup_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vp_backup_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vp_backup_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vp_backup_wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vp_backup_wp_yoast_seo_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
wp_advanced_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_advanced_notification_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cart_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
wp_comments: Data: 7.52MB + Index: 9.08MB + Engine InnoDB
wp_et_bloom_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_customers: Data: 0.36MB + Index: 0.73MB + Engine InnoDB
wp_followup_customer_carts: Data: 5.50MB + Index: 0.31MB + Engine InnoDB
wp_followup_customer_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_customer_orders: Data: 0.34MB + Index: 0.23MB + Engine InnoDB
wp_followup_email_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_followup_email_logs: Data: 2.52MB + Index: 2.16MB + Engine InnoDB
wp_followup_email_orders: Data: 9.34MB + Index: 2.83MB + Engine InnoDB
wp_followup_email_order_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_followup_email_tracking: Data: 2.52MB + Index: 2.98MB + Engine InnoDB
wp_followup_followup_history: Data: 27.56MB + Index: 0.41MB + Engine InnoDB
wp_followup_order_categories: Data: 0.38MB + Index: 0.44MB + Engine InnoDB
wp_followup_order_items: Data: 0.31MB + Index: 0.48MB + Engine InnoDB
wp_followup_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frm_fields: Data: 0.39MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_frm_items: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_frm_item_metas: Data: 0.22MB + Index: 0.09MB + Engine InnoDB
wp_groups_capability: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_groups_group: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_group_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_user_capability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_groups_user_group: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_newsletter: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_newsletter_automated: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_emails: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_newsletter_sent: Data: 0.42MB + Index: 0.38MB + Engine InnoDB
wp_newsletter_stats: Data: 0.27MB + Index: 0.19MB + Engine InnoDB
wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 110.41MB + Index: 1.66MB + Engine InnoDB
wp_postmeta: Data: 47.59MB + Index: 43.13MB + Engine InnoDB
wp_posts: Data: 14.48MB + Index: 6.77MB + Engine InnoDB
wp_pum_subscribers: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_sc_analytics: Data: 0.42MB + Index: 0.25MB + Engine InnoDB
wp_redirection_404: Data: 1.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wp_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 16.55MB + Index: 19.05MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wp_wcj_track_users: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 1.06MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.86MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 102.23MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 1.02MB + Index: 1.13MB + Engine InnoDB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfLogins: Data: 0.30MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfu_dbxqueue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfu_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfu_userdata: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_exported_csv_items: Data: 4.52MB + Index: 1.45MB + Engine InnoDB
wp_wpml_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.48MB + Index: 0.36MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.34MB + Index: 0.00MB + Engine InnoDB### Post Type Counts ###
attachment: 255
custom-css-js: 1
customize_changeset: 21
custom_css: 3
documentor-sections: 90
et_body_layout: 1
et_pb_layout: 12
follow_up_email: 12
form-entries: 80
frm_display: 16
frm_form_actions: 19
frm_styles: 1
guide: 9
kbe_knowledgebase: 48
layout: 2
nav_menu_item: 22
oembed_cache: 1
page: 20
popup: 3
popup_theme: 7
post: 4
product: 45
product_variation: 6
project: 1
revision: 907
scx_offline_msg: 4
shopmagic_automation: 1
shop_coupon: 10076
shop_order: 8658
shop_order_refund: 663
tt_font_control: 1
vtprd-rule: 1
wafs: 2
wpcf7s: 1389
wpcf7_contact_form: 4### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (48) ###
All-in-One WP Migration: by ServMask – 7.27
Bloom: by Elegant Themes – 1.3.10
Booster Plus for WooCommerce: by Pluggabl LLC – 5.3.0 – Installed version not tested with active version of WooCommerce 4.5.2
Contact Form 7 Conditional Fields: by Jules Colle – 1.9.11
CF7 Smart Grid Design Extension: by Aurovrata V. – 4.1.2
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Contact Form Submissions: by Jason Green – 1.6.4
Simple Custom CSS and JS: by SilkyPress.com – 3.33
Enable Media Replace: by ShortPixel – 3.4.2
Groups 404 Redirect: by itthinx – 1.6.0
Groups: by itthinx – 2.10.0
MPGS Payment Gateway WooCommerce: by OsPayment – 2.1 – Installed version not tested with active version of WooCommerce 4.5.2
My Custom Functions: by Space X-Chimp – 4.43
Newsletter – API: by The Newsletter Team – 2.0.3
Newsletter – Automated Newsletters: by The Newsletter Team – 4.4.7
Newsletter – Addons Manager: by The Newsletter Team – 1.1.3
Newsletter – Reports and Retargeting: by The Newsletter Team – 4.3.7
Newsletter: by Stefano Lissa & The Newsletter Team – 6.8.8
Ni Payment Reminder For WooCommerce: by anzia – 1.0.5 – Installed version not tested with active version of WooCommerce 4.5.2
Popup Maker: by Popup Maker – 1.11.2
Post Affiliate Pro: by QualityUnit – 1.19.7
Regenerate Thumbnails Advanced: by ShortPixel – 2.3.2
External Links: by Denis de Bernardy & Mike Koepke – 6.8.1
Rank Math SEO: by Rank Math – 1.0.47.1
ShopMagic for WooCommerce: by WP Desk – 2.12.1 – Installed version not tested with active version of WooCommerce 4.5.2
User Switching: by John Blackbourn & contributors – 1.5.5
VaultPress: by Automattic – 2.1.4
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.3 – Installed version not tested with active version of WooCommerce 4.5.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5 – Installed version not tested with active version of WooCommerce 4.5.2
Woo Product Images Slider: by DesirePress – 1.3.0 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Advanced Notifications: by WooCommerce – 1.2.15 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Customer/Order CSV Export: by SkyVerge – 4.8.1 – Installed version not tested with active version of WooCommerce 4.5.2
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.5.5 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Dynamic Pricing: by Lucas Stark – 3.1.15 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Email Test: by RaiserWeb – 1.8 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.23 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Payments: by Automattic – 1.4.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.6.1
WooCommerce Smart Coupons: by StoreApps – 4.4.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Terms & Conditions Popup: by Patrick Rauland – 1.0.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce URL Coupons: by SkyVerge – 2.9.0 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
WP Custom Login Page Logo: by Lars Ortlepp – 1.4.8.4
WP Fastest Cache: by Emre Vona – 0.9.1.0
WP Knowledgebase: by Mihai Iova – 1.2.4
WP Post Page Clone: by Gaurang Sondagar – 1.1### Inactive Plugins (8) ###
Follow-Up Emails: by WooCommerce – 4.8.19 – Installed version not tested with active version of WooCommerce 4.5.2
Jetpack by WordPress.com: by Automattic – 8.9
MIGS Payment Gateway WooCommerce: by OsPayment – 2.0 – Installed version not tested with active version of WooCommerce 4.5.2
Redirection: by John Godley – 4.8
WooCommerce Helper: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.5.2 – Network enabled
WP Mail SMTP: by WPForms – 2.3.1
WP Rollback: by Impress.org – 1.7.1
WP Sheet Editor – WooCommerce Coupons: by WP Sheet Editor – 1.3.8 – Installed version not tested with active version of WooCommerce 4.5.2### Must Use Plugins (1) ###
ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
### Settings ###
API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
### WC Pages ###
Shop base: ❌ Page not set
Cart: #3 – /cart/
Checkout: #4 – /checkout/
My account: #5 – /my-account/
Terms and conditions: #1596 – /terms-and-conditions/### Theme ###
Name: Extra
Version: 4.6.1
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔### Templates ###
Overrides: –
### Customer/Order CSV Export ###
Order Export Format: custom
Customer Export Format: default
Automatically Export Orders: email
Export Trigger: schedule
Export Start Time: 7:25am
Export Interval: 1440
Next Export: Scheduled on September 16
2020 7:25 amOrder Statuses: wc-processing
wc-completedProduct Categories:
Products:
Automatically Export Customers: disabled### Action Scheduler ###
Complete: 2,300
Oldest: 2020-08-15 17:04:52 +0000
Newest: 2020-09-14 23:05:02 +0000Failed: 88
Oldest: 2017-06-28 20:36:19 +0000
Newest: 2018-06-12 20:11:07 +0000Pending: 3
Oldest: 2020-09-15 21:12:46 +0000
Newest: 2020-09-18 20:03:07 +0000Hi @sleeptech. You’ve shared the system status report with me once more. Could you please find the debug log for PayPal? You can do that by clicking on the dropdown in WooCommerce > Status > Logs? Then click on View. Be sure to redact any private information when sharing the contents of the log. Here is a screenshot that I hope will help clarify what I’m asking:
2020-11-12T08:23:19+00:00 INFO Generating payment form for order 47995. Notify URL: https://sleep-tech.com/wc-api/WC_Gateway_Paypal/
2020-11-12T08:23:19+00:00 INFO PayPal Request Args for order 47995: Array[Moderated: Large code excerpt removed per forum guidelines.]
2020-11-12T18:35:04+00:00 INFO Received valid response from PayPal IPN
2020-11-12T18:35:04+00:00 INFO Found order #47920
2020-11-12T18:35:04+00:00 INFO Payment status:@sleeptech ,
Large code excerpt was removed per forum guidelines.Please use Pastebin and Gist and copy your code there. Then return here and paste the link to that here.
2020-11-12T08:23:19+00:00 INFO Generating payment form for order 47995. Notify URL: https://sleep-tech.com/wc-api/WC_Gateway_Paypal/ 2020-11-12T08:23:19+00:00 INFO PayPal Request Args for order 47995: Array ( [cmd] => _cart [business] => [email protected] [no_note] => 1 [currency_code] => USD [charset] => utf-8 [rm] => 2 [upload] => 1 [return] => https://sleep-tech.com/checkout/order-received/47995/?key=wc_order_9cSG9O6JFHwfY&utm_nooverride=1&customGateway=paypal [cancel_return] => https://sleep-tech.com/cart/?cancel_order=true&order=wc_order_9cSG9O6JFHwfY&order_id=47995&redirect&_wpnonce=c8702f226c [page_style] => [image_url] => [paymentaction] => sale [invoice] => WC-47995 [custom] => {"order_id":47995,"order_key":"wc_order_9cSG9O6JFHwfY"} [notify_url] => https://sleep-tech.com/wc-api/WC_Gateway_Paypal/?pap_custom=default1ZoJRwfOmEK8KztuJWDdd6FN60hBUgQBa&pap_IP=36.233.2.66 [first_name] => *** [last_name] => *** [address1] => *** [address2] => *** [city] => *** [state] => *** [zip] => *** [country] => *** [email] => ***@*** [night_phone_a] => *** [night_phone_b] => *** [address_override] => 0 [no_shipping] => 0 [tax_cart] => 0.00 [shipping_1] => 49.00 [item_name_1] => EarthPulse™ v6 Sleep on Command™ System [quantity_1] => 1 [amount_1] => 699 [item_number_1] => v6 [bn] => WooThemes_Cart ) 2020-11-12T08:28:28+00:00 INFO Checking IPN response is valid 2020-11-12T08:28:29+00:00 INFO IPN Response: Array ( [headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [content-length] => 34 [cache-control] => max-age=0, no-cache, no-store, must-revalidate [content-encoding] => gzip [content-type] => text/html; charset=UTF-8 [paypal-debug-id] => 673078191599d [set-cookie] => Array ( [0] => cwrClyrK4LoCV1fydGbAxiNL6iG=NJPmtZm_MpJDH44BZDU1FmkxRCdWcQcNwOPfDY6vlOKfOKzDhfyjoXvFmuMCqBtwlj5kMkqk9yIVkkxW0YE0YKUDOsa7UwVEnMH-E-9JfCH0fa8Co5UEFe5hQBkzPIhqjV8HN98xUINubyy8sK9mPWRpytWcTcXwiW9LCimXUNKBQIuY55dRxoHYPJa6c7EpJq7lldkPwVEp6QjU7VHJ2uZh7s4QeF06R4-N3zGgGNve-E6pbaPGgy9voYkqy6Qraw_bmf2VRUFLHOSqFEOgeJwERKitnIR-0TqR0VCTYtpRnrsTbCmNQmDnevvojpX87guR_omt3LOKc_w5DqvkHA552KrBZaGd5yOy7hHdIiWvEXH1rGfTOJUGKlLDpJrUlikdZMWbAfMi83b6pXGtzy9Yz4Tj_gtbo1aWnZPl2pUQHvT17hCc2P43fRe; domain=.paypal.com; path=/; Secure; HttpOnly [1] => cookie_check=yes; expires=Sun, 10-Nov-2030 08:28:28 GMT; domain=.paypal.com; path=/; Secure; HttpOnly [2] => navcmd=_notify-validate; domain=.paypal.com; path=/; Secure; HttpOnly [3] => navlns=0.0; expires=Sat, 12-Nov-2022 08:28:28 GMT; domain=.paypal.com; path=/; Secure; HttpOnly [4] => l7_az=dcg02.phx; Path=/; Domain=paypal.com; Expires=Thu, 12 Nov 2020 08:58:29 GMT; HttpOnly; Secure [5] => ts=vreXpYrS%3D1699777708%26vteXpYrS%3D1605171508%26vr%3Dbb91fd071750ad046a702b45ff7ecf92%26vt%3Dbb91fd071750ad046a702b45ff7ecf91%26vtyp%3Dnew; Path=/; Domain=paypal.com; Expires=Sun, 12 Nov 2023 08:28:29 GMT; HttpOnly; Secure [6] => ts_c=vr%3Dbb91fd071750ad046a702b45ff7ecf92%26vt%3Dbb91fd071750ad046a702b45ff7ecf91; Path=/; Domain=paypal.com; Expires=Sun, 12 Nov 2023 08:28:29 GMT; Secure [7] => x-cdn=fastly:LON; Domain=paypal.com; Path=/; Secure ) [x-frame-options] => SAMEORIGIN [dc] => ccg11-origin-www-1.paypal.com [accept-ranges] => bytes [via] => 1.1 varnish, 1.1 varnish [date] => Thu, 12 Nov 2020 08:28:29 GMT [strict-transport-security] => max-age=63072000; includeSubDomains; preload [x-served-by] => cache-lhr7370-LHR, cache-lon4264-LON [x-cache] => MISS, MISS [x-cache-hits] => 0, 0 [x-timer] => S1605169708.217748,VS0,VE1018 [vary] => Accept-Encoding ) ) [body] => VERIFIED [response] => Array ( [code] => 200 [message] => OK ) [cookies] => Array ( [0] => WP_Http_Cookie Object ( [name] => cwrClyrK4LoCV1fydGbAxiNL6iG [value] => NJPmtZm_MpJDH44BZDU1FmkxRCdWcQcNwOPfDY6vlOKfOKzDhfyjoXvFmuMCqBtwlj5kMkqk9yIVkkxW0YE0YKUDOsa7UwVEnMH-E-9JfCH0fa8Co5UEFe5hQBkzPIhqjV8HN98xUINubyy8sK9mPWRpytWcTcXwiW9LCimXUNKBQIuY55dRxoHYPJa6c7EpJq7lldkPwVEp6QjU7VHJ2uZh7s4QeF06R4-N3zGgGNve-E6pbaPGgy9voYkqy6Qraw_bmf2VRUFLHOSqFEOgeJwERKitnIR-0TqR0VCTYtpRnrsTbCmNQmDnevvojpX87guR_omt3LOKc_w5DqvkHA552KrBZaGd5yOy7hHdIiWvEXH1rGfTOJUGKlLDpJrUlikdZMWbAfMi83b6pXGtzy9Yz4Tj_gtbo1aWnZPl2pUQHvT17hCc2P43fRe [expires] => [path] => / [domain] => paypal.com [host_only] => ) [1] => WP_Http_Cookie Object ( [name] => cookie_check [value] => yes [expires] => 1920529708 [path] => / [domain] => paypal.com [host_only] => ) [2] => WP_Http_Cookie Object ( [name] => navcmd [value] => _notify-validate [expires] => [path] => / [domain] => paypal.com [host_only] => ) [3] => WP_Http_Cookie Object ( [name] => navlns [value] => 0.0 [expires] => 1668241708 [path] => / [domain] => paypal.com [host_only] => ) [4] => WP_Http_Cookie Object ( [name] => l7_az [value] => dcg02.phx [expires] => 1605171509 [path] => / [domain] => paypal.com [host_only] => ) [5] => WP_Http_Cookie Object ( [name] => ts [value] => vreXpYrS=1699777708&vteXpYrS=1605171508&vr=bb91fd071750ad046a702b45ff7ecf92&vt=bb91fd071750ad046a702b45ff7ecf91&vtyp=new [expires] => 1699777709 [path] => / [domain] => paypal.com [host_only] => ) [6] => WP_Http_Cookie Object ( [name] => ts_c [value] => vr=bb91fd071750ad046a702b45ff7ecf92&vt=bb91fd071750ad046a702b45ff7ecf91 [expires] => 1699777709 [path] => / [domain] => paypal.com [host_only] => ) [7] => WP_Http_Cookie Object ( [name] => x-cdn [value] => fastly:LON [expires] => [path] => / [domain] => paypal.com [host_only] => ) ) [filename] => [http_response] => WP_HTTP_Requests_Response Object ( [response:protected] => Requests_Response Object ( [body] => VERIFIED [raw] => HTTP/1.1 200 OK Connection: close Content-Length: 34 Cache-Control: max-age=0, no-cache, no-store, must-revalidate Content-Encoding: gzip Content-Type: text/html; 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