Hi @bennyru,
It seems that you are having some conflict on your site since WooCommerce will not automatically refund twice when it is intended to refund shipping costs only once.
The refund ID is also not the same, so it doesn’t seem to be a duplicate. Can you please check the Order notes logs for further details on these refunds?
I’d suggest monitoring Github for any other user reporting the same issue, even if it currently seems isolated to your environment: https://github.com/woocommerce/woocommerce/issues.
You could do tests with PayPal Sandbox and see if the problem recurs. For conflicts, you can find a more detailed explanation here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Hi there,
We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.
Cheers.
@rainfallnixfig I’ve just had a client have the same bug, where the super admin (me) was showing as a duplicate refund exactly like the attached screenshot. Paypal wasn’t putting through two refunds its more visual but still concerning 🙂
Hi @sjb10287
Since this thread has been closed, please create a new topic so we can look at your case separately: https://ww.wp.xz.cn/support/plugin/woocommerce/
Same thing occurs on my website, client marked as refund twice but only once on paypal (fortunatly)
Hi @edubuc
Thanks for posting your comment here.
I would recommend creating a new thread so that your issue can be checked separately.
Please open a new topic here – https://ww.wp.xz.cn/support/plugin/woocommerce/#new-topic-0
This is in accordance with the forum guidelines on related posts.
This thread has been previously closed and we want to ensure your issue does not get missed.
Cheers
Same problem here. Super-Admin does an automatic second refund shortly after refund created from normal user.
I think it has to do with installed “WooCommerce DHL Plugin”.
Hi @datenfalke
To check further into your case, please open your own thread here:
https://ww.wp.xz.cn/support/plugin/woocommerce/#new-topic-0
Please add your site’s System Status in your response, you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. This is to make sure each user receives appropriate assistance.
We’ll look forward to hearing from you.
