Hello,
Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that.
We would love to sort that for you.
Can you please share a screencast or link where you are facing this issue?
If you need a faster resolution, we have to refer you to our technical/development team that are in a better position to handle queries like these. They are available 24×7 at our support forum to sort theme, plugin, or setup issues.
Could you please register for a Free account using below link:
https://mythemeshop.com/#signup
and then open a new thread by following this tutorial:
https://community.mythemeshop.com/topic/13203-read-first-support-policy-for-free-plugins/
We handle all our theme/plugin related help through our support forums.
One of our moderators will definitely help you. You do not need to register separately for the forums, you can just login to your member’s account on mythemeshop.com and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the forum too.
Looking forward to help you. Thank you.
Thread Starter
tseghe
(@tseghe)
Hello,
I’ve asked for support on the forum yesterday and still haven’t gotten an answer, so if you can help me fix the issue that’ll be great. I don’t have a link to the issue because I don’t want it live but I do have a screen shot. How would I attach that for you to see?
Hello,
A reply was posted to your thread:
https://community.mythemeshop.com/topic/55945-double-review/
Can you please make a follow up?
Looking forward to help you. Thank you.
