• Resolved arsamofalov

    (@arsamofalov)


    Hello! Could you please help me with double tax in the price range?

    I use the third-party plugin to convert the currency from EUR to PLN. When the plugin is active, all the products’ price ranges are double-taxed (only the ranges – the cart, and the checkout prices look fine). The problem disappears after just pressing the “Save” button in the product’s variations tab – the price range gets back to normal. Seems like I need to do it for every product separately to make prices to be single-taxed.

    I’ve already spoken to a developer of the plugin and most likely it’s Woocommerce’s side that causes the issue.

    Thank you in advance!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello @arsamofalov ,

    Okay, if I understand correctly, you see the tax amount to be added as a double in the variation products price range. Is that right?

    Can you please send me a screenshot of your tax settings page from wp-admin > WooCommerce > Settings > Tax? You can use https://snipboard.io/ to share a screenshot.

    Also, run through these tests and let me know how it goes?

    1. Switch to a default theme i.e. Twenty Twenty / Storefront
    2. Deactivate all plugins except WooCommerce and then activate them one by one to figure out the faulty one.

    Test your feature after each activation/deactivation. More details on the conflict test here.

    If you find that the problem happens with only the currency converting plugin, then the problem needs to be solved from their side.

    Thank you 🙂

    Thread Starter arsamofalov

    (@arsamofalov)

    Hi Rashed!

    This is the link to the screenshot from my Woocommerce Tax settings: https://snipboard.io/wXZLUv.jpg

    Actually, the plugin that causes the conflict is WOOCS (woocommerce currency switcher). When it’s deactivated, the price ranges are single-taxed, just how they should be. After I activate the plugin, the ranges immediately get double-taxed (only the ranges – cart and checkout prices are fine). However, if I click the “Save” button in one product’s variations tab (product data section) – the price ranges of random products can get to normal. The rest of the ranges stay double-taxed.

    I’ve also tried other plugins that might help me with the currency switching, but literally, none of them work. This especially confuses me – even if the exchange rate and other settings are fine, the prices would be still in EUR and never in PLN. WOOCS however does work but with the double-tax issue.

    Your help will be appreciated very much!

    Hello @arsamofalov ,

    I understand this is a confusing situation.

    As the double-tax issue is only happening with the WOOCS plugin, I believe the issue is coming from their side of the codes. Out of the box, WooCommerce does not have a currency switching feature so it is hard for our side to know how they have implemented the solution.

    WooCommerce provides highly customization capability for other plugin developers. So, they must need to make sure that their code does not break the default WooCommerce functionality.

    You can also try this currency switcher extension – Currency Switcher For WooCommerce. I hope this will not have such issues with it.

    I hope this clears the confusion.

    Thank you 🙂

    Thread Starter arsamofalov

    (@arsamofalov)

    Hi @rur165 !

    Thank you for your advice. I’ve tried Currency Switcher For WooCommerce plugin and it refuses to work, unfortunately. Of course, I’ve disabled WOOCS first. I set the secondary currency to PLN, provided the plugin with the exchange rate but all the prices still rest displayed in EUR.

    May I ask you for help with this plugin, too? I hope it’ll be easier to establish the issue.

    Have a nice day!

    Hello @arsamofalov ,

    As the Currency Switcher For WooCommerce is a premium extension, contributors like me do not have access to test it out.

    For queries regarding extensions from WooCommerce.com you need to create a ticket in WooCommerce.com. You may need to create an account before submitting the ticket.

    Thank you 🙂

    Thread Starter arsamofalov

    (@arsamofalov)

    Okay thank you, @rur165 !

Viewing 6 replies - 1 through 6 (of 6 total)

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