Down link does not work

Hi there,

In order for me to troubleshoot this, could you please rename two of the files in your system? Both files are located under /wp-content/plugins/smooth-page-scroll-updown-buttons/assets/js:

– Rename smooth-page-scroll-updown-buttons.min.js to smooth-page-scroll-updown-buttons.temp.js
– Rename smooth-page-scroll-updown-buttons.js to smooth-page-scroll-updown-buttons.min.js

Once you’ve done that, let me know and I can take a better look at it.

• This reply was modified 5 years ago by Senff - a11n.

Hey @xamarshahx

Thanks for trying that. You can now rename them back to how it was.

It looks like that for some reason, a basic function to determine the browser height is not working.

In technical details: $(window).height() should return the height of the browser window, but instead it returns the height of the entire page contents.

It looks like this may be caused due to a theme conflict, or possibly a third-party plugin. I’d recommend to do the following:

– Temporarily switch your theme back to a default theme, such as TwentyTwentyone
– Disable all plugins except for the Smooth Scroll plugin.
– Test to see if the issue has been resolved.

If that resolves the issue and the arrows work as they should, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until the problem appears again. This will then give you an idea about which plugin is the one causing the conflict.

• This reply was modified 5 years ago by Senff - a11n.