• Resolved hellospring24

    (@hellospring24)


    Hi –

    whenever i try to download one of my backups, it always ends up in a fail download, it doesn’t matter which browser I use or which backup i download..

    what should I do? Thank you!

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi @hellospring24
    When the issue happens, please open your browser console by press F12, is an error in there?
    Also give me your debug information, too ( BackWPUp-> Settings -> Infomation tab -> press Get Debug Info )
    Thanks!

    Thread Starter hellospring24

    (@hellospring24)

    Nothing showed up in the the console πŸ˜•

    here’s the debug info

    WordPress version: 4.9.8
    BackWPup version: 3.6.1
    PHP version: 7.0.32 (64bit)
    MySQL version: 10.1.36-MariaDB
    cURL version: 7.60.0
    cURL SSL version: OpenSSL/1.0.2k
    WP-Cron url: https://www.celine-lunakim.com/en/wp-cron.php
    Server self connect: Response Test O.K.
    Document root: /home5/tsd694p8/public_html
    Temp folder: /home/tsd694p8/public_html/en/wp-content/uploads/backwpup-5914a0-temp/
    Log folder: /home/tsd694p8/public_html/en/wp-content/uploads/backwpup-5914a0-logs/
    Server: Apache
    Operating System: Linux
    PHP SAPI: litespeed
    Current PHP user: tsd694p8
    Maximum execution time: 3000 seconds
    BackWPup maximum script execution time: 30 seconds
    Alternative WP Cron: Off
    Disabled WP Cron: Off
    CHMOD Dir: 0755
    Server Time: 13:45
    Blog Time: 15:45
    Blog Timezone: Europe/Paris
    Blog Time offset: 2 hours
    Blog language: en-US
    MySQL Client encoding: utf8mb4
    PHP Memory limit: 1G
    WP memory limit: 40M
    WP maximum memory limit: 1G
    Memory in use: 46.00 MB
    Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, litespeed, mbstring, mcrypt, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib

    thank you!

    @hellospring24
    Could you please give me a few screenshots of the issue?
    (You can upload these screenshots to any online file storage service like Dropbox or Google Drive)
    Thanks!

    Thread Starter hellospring24

    (@hellospring24)

    this is what i get
    https://drive.google.com/open?id=1ahfgEYKRnlP9WcxlXs7d2_87AKJd2sbV

    i don’t think this will be very helpful though.. It downloads the whole file, but when at the end, it fails.

    • This reply was modified 7 years, 8 months ago by hellospring24.

    Hi @hellospring24,
    I’m not able to see your files, there is a read permission issue :/
    Please check again πŸ™‚

    sorry about that – here you go
    https://drive.google.com/file/d/1ahfgEYKRnlP9WcxlXs7d2_87AKJd2sbV/view?usp=sharing

    i’m the same person – couldn’t find my gf credentials

    Hi,
    Could you please check if all backwpup-* folders in wp-content/uploads/ have the write permission?
    Please temproary change these folders to 777 then download again.
    Thanks!

    hi – how do I check if the folders have the write persmission? thanks!

    Hi @mathiasbx,
    Sorry for my late reply, you can connect to your site via FTP and change files permission of all backwpup-* folders to 777 for example then try again πŸ™‚
    You can check our guide in here: https://backwpup.com/docs/backwpup-error-cannot-create-folder/
    Hope it helps πŸ™‚

    @mathiasbx
    since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re still having problems, feel free to let us know ;),

    Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
    This would encourage us to develop new free features and provide free support πŸ˜€
    https://ww.wp.xz.cn/support/plugin/backwpup/reviews/

Viewing 10 replies - 1 through 10 (of 10 total)

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