Download Backup Fail
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Hi –
whenever i try to download one of my backups, it always ends up in a fail download, it doesn’t matter which browser I use or which backup i download..
what should I do? Thank you!
The page I need help with: [log in to see the link]
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Hi @hellospring24
When the issue happens, please open your browser console by press F12, is an error in there?
Also give me your debug information, too ( BackWPUp-> Settings -> Infomation tab -> press Get Debug Info )
Thanks!Nothing showed up in the the console π
here’s the debug info
WordPress version: 4.9.8
BackWPup version: 3.6.1
PHP version: 7.0.32 (64bit)
MySQL version: 10.1.36-MariaDB
cURL version: 7.60.0
cURL SSL version: OpenSSL/1.0.2k
WP-Cron url: https://www.celine-lunakim.com/en/wp-cron.php
Server self connect: Response Test O.K.
Document root: /home5/tsd694p8/public_html
Temp folder: /home/tsd694p8/public_html/en/wp-content/uploads/backwpup-5914a0-temp/
Log folder: /home/tsd694p8/public_html/en/wp-content/uploads/backwpup-5914a0-logs/
Server: Apache
Operating System: Linux
PHP SAPI: litespeed
Current PHP user: tsd694p8
Maximum execution time: 3000 seconds
BackWPup maximum script execution time: 30 seconds
Alternative WP Cron: Off
Disabled WP Cron: Off
CHMOD Dir: 0755
Server Time: 13:45
Blog Time: 15:45
Blog Timezone: Europe/Paris
Blog Time offset: 2 hours
Blog language: en-US
MySQL Client encoding: utf8mb4
PHP Memory limit: 1G
WP memory limit: 40M
WP maximum memory limit: 1G
Memory in use: 46.00 MB
Loaded PHP Extensions:: Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, litespeed, mbstring, mcrypt, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlibthank you!
@hellospring24
Could you please give me a few screenshots of the issue?
(You can upload these screenshots to any online file storage service like Dropbox or Google Drive)
Thanks!this is what i get
https://drive.google.com/open?id=1ahfgEYKRnlP9WcxlXs7d2_87AKJd2sbVi don’t think this will be very helpful though.. It downloads the whole file, but when at the end, it fails.
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This reply was modified 7 years, 8 months ago by
hellospring24.
Hi @hellospring24,
I’m not able to see your files, there is a read permission issue :/
Please check again πsorry about that – here you go
https://drive.google.com/file/d/1ahfgEYKRnlP9WcxlXs7d2_87AKJd2sbV/view?usp=sharingi’m the same person – couldn’t find my gf credentials
Hi,
Could you please check if allbackwpup-*folders inwp-content/uploads/have the write permission?
Please temproary change these folders to 777 then download again.
Thanks!hi – how do I check if the folders have the write persmission? thanks!
Hi @mathiasbx,
Sorry for my late reply, you can connect to your site via FTP and change files permission of allbackwpup-*folders to 777 for example then try again π
You can check our guide in here: https://backwpup.com/docs/backwpup-error-cannot-create-folder/
Hope it helps π@mathiasbx
since we haven’t heard back from you, Iβm going to mark it as resolved.
If youβre still having problems, feel free to let us know ;),Btw, If you find BackWPUp is useful for you, we would really appreciate if you leave a positive review and rating.
This would encourage us to develop new free features and provide free support π
https://ww.wp.xz.cn/support/plugin/backwpup/reviews/ -
This reply was modified 7 years, 8 months ago by
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