Download creates 403 error

  • chrismalone617

    (@chrismalone617)


    1 month ago

    Good morning.

    Following the big update, I have recreated my templates, and they are working well enough; however, when we try to download any of the documents from the print page, we get 403 Forbidden errors. Can you shed some light on why this might be happening all of a sudden? We have made no security changes on our side, so it seems unlikely that that’s the problem, and it also coincides with the latest big update.

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  • Plugin Support anjitha21

    (@anjitha21)

    1 month ago

    Hi @chrismalone617

    Thank you for reaching out.

    I tried to replicate the issue on my end using the latest version, but the documents are downloading correctly from the print page. To help us investigate this further, could you please share a few additional details:

    • Which document types are giving the 403 error (Invoice, Packing Slip, Delivery Note, etc.)?
    • Does the error occur for all orders or only specific ones?
    • Could you share a screenshot of the 403 error message?
    • Are you using any security plugins (e.g., firewall, access control, hotlink protection) or server-level protections that might block file access?
    • If possible, can you check your error logs around the time the error occurs and share any relevant entries?

    This information will help us narrow down the cause and assist you more effectively.

    Looking forward to your reply.

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