“Download my data” error

  • nevefest

    (@nevefest)


    8 years ago

    When I try to download my data, I just get “Error” in a pop-up box title and description?

    It’s not just this website either – it’s each I’ve used the plugin on. I obviously have data – I’m admin!

Viewing 6 replies - 1 through 6 (of 6 total)
  • movisart

    (@movisart)

    8 years ago

    I didn’t go that further but when request data export from a logged in user the e-mail is send to a [email protected] it should be the user e-mail not to administrations or other e-mail else. Need to see this too. It’s very serious!

    Patrick Thagaard

    (@patrickthagaard)

    8 years ago

    Related to #1 post:

    https://ww.wp.xz.cn/support/topic/error-on-data-export/

    If you are running any SMTP/Email plug-ins that might be the issue. If not – then you have the same problem as our clients.

    Thread Starter nevefest

    (@nevefest)

    8 years ago

    I’m still getting error: “There was a problem with your request. Please try again later.”

    I’ve deactivated any Jetpack plugin for caching and the plugin that changes the default wordpress sending address. I’m using WP to send any emails.

    I have also installed yesterdays GDPR plugin update – still no different!

    • This reply was modified 8 years ago by nevefest.
    Plugin Author Fernando Claussen

    (@fclaussen)

    8 years ago

    @movisart
    We send emails to noreply and add the real targets as BCC.

    @nevefest
    Do you block access to wp-admin folder by password protecting or some other form?
    Are you running any SMTP plugins?

    Thread Starter nevefest

    (@nevefest)

    8 years ago

    Hi, no I don’t block access to the wp-admin folder or run any SMTP plugin. On any of the sites. I’ve put the short codes on a page for download my data and amend and delete my data, and added a link to the page in my privacy policy, but the link to download my data just throws up this error message?

    Plugin Author Fernando Claussen

    (@fclaussen)

    8 years ago

    Have you checked this answer? https://ww.wp.xz.cn/support/topic/error-on-data-export/#post-10328369

    Try this and see if it works for you.

Viewing 6 replies - 1 through 6 (of 6 total)

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