Download problem with stats enabled

  • Resolved lapinzed

    (@lapinzed)


    11 years, 4 months ago

    Hello,
    First, thanks a lot for your work! Amazing plugin:-)

    My problem : If I enable stats in fileaway option, when I trie to download a large file from my server (~2500Mo), the download popup is very slow to appear or worse, nothing happend and apache.log said:

    “PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0”
    and
    ” PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 121110528 bytes) in /var/www/wordpress/wp-content/plugins/file-away/lib/cls/class.fileaway_downloader.php on line 40″

    I tried to change memory_limit in php.ini but it’s not working..

    With stats disabled, the download start immedatly and work fine.
    How can I fix that?
    (Fileaway version 3.8.4)
    Thx

    https://ww.wp.xz.cn/plugins/file-away/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    Do you have a cache plugin installed, like WP Total Cache?

    Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    Try this for me. Navigate to

    wp-content/plugins/file-away/lib/cls/class.fileaway_downloader.php

    Go to line 40, and change this:

    print(fread($file, 1024*8));

    to this:

    print(fread($file, $size));

    See if that clears up the second Fatal Error at least.

    Thread Starter lapinzed

    (@lapinzed)

    11 years, 4 months ago

    No cache plugin installed

    same result with print(fread($file, $size));

    Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    Exact same error message?

    Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    It’s possible that some other plugin is initiating output buffering. Maybe try deactivating your plugins. Other than that, the other bet is it’s a limitation on your server by your host. Are you using php.ini single? If not, it’s possible you have more than one php.ini file and the one you changed isn’t the right one. That’s been the issue many times for other users.

    Thread Starter lapinzed

    (@lapinzed)

    11 years, 4 months ago

    No, no more “PHP Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0”
    But still:
    PHP Fatal error: Allowed memory size of 1073741824 bytes exhausted (tried to allocate 2915643515 bytes) in /var/www/wordpress/wp-content/plugins/file-away/lib/cls/class.fileaway_downloader.php on line 40

    Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    Right. See, the error is telling you that server’s allowed memory size is smaller than the file. The error message is saying that your allowed memory size is exactly 1GB, but your file is 2.7GB.

    Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    If you’re wondering why it downloads with stats off, it’s because with stats off, the client is requesting the file from the server. With stats on, the server is pushing the file to the client. Which means the server has to read the file first. Same would be the case if encryption were enabled.

    Thread Starter lapinzed

    (@lapinzed)

    11 years, 4 months ago

    Ok I see.
    So I have to change memory_limit in php.ini, but when I did that, my server memory is full until the download starts. Or it crashes .. There is nothing to do against this if I want to keep the stats ?

    Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    Have you tried disabling your other plugins? My download function flushes the memory before sending the file to the client. Something else is taking up your memory, or you have an issue with your server. I’d recommend asking your web host about this.

    Thread Starter lapinzed

    (@lapinzed)

    11 years, 4 months ago

    Yes I tried with all others plugins disabled. And it’s my own server working on ubuntu 13.10 and apache 2.4.6.
    Then I’ll look elsewhere and I ‘ll let you know.
    Thank you for your help!!

    Plugin Author thomstark

    (@thomstark)

    11 years, 4 months ago

    Yeah, please let me know what you find out, if anything.

Viewing 12 replies - 1 through 12 (of 12 total)

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