• Resolved Lisa

    (@justmontessori)


    Hello All,

    Thanks in advance for your help. Some details:

    1) I’m using WordPress 5.4.1
    2) WooCommerce 4.1.0

    I’m having trouble with my WooCommerce product downloads. The WooCommerce download link sends users to a 404 page instead of the direct download link. All the fixes I see have to do with, “Permalinks reset to Default WooCommerce slug” DONE! I’ve tried that but still nothing.

    I checked to make sure the path to the file is accurate, and I’ve re-uploaded the product file to see if this would make a change. Neither worked, still a 404 error.

    The .htaccess file seems to be okay (although I’m relying on WordPress to keep that updated when upgrading), but not exactly sure what the syntax means.

    The directory permissions are the same as before (file downloads weren’t a problem before).

    Any direction? I saw something about REST API but didn’t understand what I needed to do.

    I’m at a troubleshooting cross-roads, not knowing which direction to turn.

    Please help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Lisa

    (@justmontessori)

    Addendum:

    Even my single product pages on the website are returning a 404. Is this an update bug? I recently updated both Worpdress and WooCommerce (although I don’t want to sidetrack).

    FYI

    You can see the error by clicking on a product on my website: https://JustMontessori.com

    AJ a11n

    (@amandasjackson)

    Hi @justmontessori

    I’d recommend going through each of the suggestions, step by step, in this GH issue from one of the WooCommerce developers:

    https://github.com/woocommerce/woocommerce/issues/14481

    Please let me know how this goes.

    Thread Starter Lisa

    (@justmontessori)

    Thanks, Amanda,

    So, I changed the permalinks to something entirely different: “shop” instead of “product,” saved twice, and could then see the individual product pages. Great!

    Still having a problem with virtual products that are PDF files to download. The link to the file should “force” a download, but still gives a 404 error page.

    Any ideas for that?

    • This reply was modified 5 years, 11 months ago by Lisa. Reason: spelling correction
    Thread Starter Lisa

    (@justmontessori)

    Seems I’ve not had any more complaints. Mysterious… but not an issue at the moment.

    AJ a11n

    (@amandasjackson)

    Glad to hear it – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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