DPD displaying as PostNL

  • Resolved LynJon

    (@lynjon)


    1 year, 2 months ago

     I’m making use of a fulfillment center that uses both DHLParcel NL and DPD Netherlands. When the parcel is sent with DHL everything works as it should but when the parcel is sent with DPD Netherlands the carrier is listed as PostNL in Woocommerce and the link in the clients email points to PostNL instead of DPD. I’ve checked the track and trace number on DPD and it is indeed a correct number for DPD. Can you please help me sort this problem?

    • This topic was modified 1 year, 2 months ago by LynJon.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    1 year, 2 months ago

    Hi @lynjon,

    Thanks for reaching out.

    When a parcel is sent with DPD Netherlands, it’s possible that the fulfillment center is passing PostNL as the carrier, which results in the tracking link pointing to the wrong website.

    To investigate this further, can you please share the full admin order details page screenshot, including the order notes, for one of the affected orders? That will help us check exactly what tracking data is being passed into WooCommerce.

    Looking forward to your response.

    Best Regards,
    Gaurav

    Thread Starter LynJon

    (@lynjon)

    1 year, 2 months ago

    Hi Gaurav,

    Thanks for the speedy reply. You can find the screenshot here:

    • This reply was modified 1 year, 2 months ago by LynJon.
    Plugin Author gaurav1092

    (@gaurav1092)

    1 year, 2 months ago

    Hi @lynjon,

    Thanks for the screenshot. I checked it and I can see that your fulfillment center is passing “postnl” as the shipping carrier.

    To map this correctly to DPD Netherlands, you will need to upgrade to AST PRO. With AST PRO, you can use the carrier name mapping feature so that the carrier will be correctly added as DPD Netherlands instead of “postnl”.

    Let me know if you’d like help setting that up!

    Best Regards,
    Gaurav

    Thread Starter LynJon

    (@lynjon)

    1 year, 2 months ago

    Thanks for your input, I’ll take a look at AST Pro.

    Thanks again for your help and fast reaction!

    Thread Starter LynJon

    (@lynjon)

    1 year, 2 months ago

    Hi again,

    I’ve installed AST Pro and would appreciate your helping setting up the mapping.

    Plugin Author gaurav1092

    (@gaurav1092)

    1 year, 2 months ago

    Please contact the AST PRO support team through the following link so we can assist you with setting up the mapping:
    🔗 https://www.zorem.com/my-account/contact-support/

    We’re happy to help you get everything set up!

    Thread Starter LynJon

    (@lynjon)

    1 year, 2 months ago

    Thanks, I’ve sent a message.

Viewing 7 replies - 1 through 7 (of 7 total)

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