• Resolved John

    (@johncpatterson)


    Hi there, I’m getting an error with my Dropbox uploads with BackWPup. Here’s the log. Thanks for the help! πŸ™‚

    [INFO] BackWPup 3.10.0; A project of Inpsyde GmbH
    [INFO] WordPress 5.4.10 on https://lifebyjohn.com/
    [INFO] Log Level: Normal
    [INFO] BackWPup job: Dropbox
    [INFO] Logfile is: backwpup_log_eec5fd_2022-03-28_12-46-54.html
    [INFO] Backup file is: backwpup_YIZNPRBX01_2022-03-28_12-46-54.tar.gz
    [28-Mar-2022 12:46:54] 1. Try to backup database …
    [28-Mar-2022 12:46:54] Connected to database sheilapa_wrd3 on localhost
    [28-Mar-2022 12:46:58] Added database dump "sheilapa_wrd3.sql" with 29.87 MB to backup file list
    [28-Mar-2022 12:46:58] Database backup done!
    [28-Mar-2022 12:46:59] 1. Trying to make a list of folders to back up …
    [28-Mar-2022 12:47:04] Added "wp-config.php" to backup file list
    [28-Mar-2022 12:47:04] 2429 folders to backup.
    [28-Mar-2022 12:47:05] 1. Trying to create a WordPress export to XML file …
    [28-Mar-2022 12:47:07] Check WP Export file …
    [28-Mar-2022 12:47:07] WP Export file is a valid WXR file.
    [28-Mar-2022 12:47:07] Added XML export "Life_by_John.wordpress.2022-03-28.xml" with 2.38 MB to backup file list.
    [28-Mar-2022 12:47:07] 1. Trying to generate a file with installed plugin names …
    [28-Mar-2022 12:47:07] Added plugin list file "Life-by-John.pluginlist.2022-03-28.txt" with 4.18 KB to backup file list.
    [28-Mar-2022 12:47:07] 1. Trying to generate a manifest file …
    [28-Mar-2022 12:47:07] Added manifest.json file with 3.28 KB to backup file list.
    [28-Mar-2022 12:47:07] 1. Trying to create backup archive …
    [28-Mar-2022 12:47:07] Compressing files as TarGz. Please be patient, this may take a moment.
    [28-Mar-2022 13:12:29] Backup archive created.
    [28-Mar-2022 13:12:29] Archive size is 956.85 MB.
    [28-Mar-2022 13:12:29] 24026 Files with 3.07 GB in Archive.
    [28-Mar-2022 13:12:30] 1. Try to send backup file to Dropbox …
    [28-Mar-2022 13:12:31] Authenticated with Dropbox of user: John Patterson
    [28-Mar-2022 13:12:31] Uploading to Dropbox …
    [28-Mar-2022 13:12:31] Beginning new file upload session
    [28-Mar-2022 13:14:20] /home3/sheilapa/public_html/lifebyjohn/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (500) An unexpected server error was encountered. Response from server:
    [28-Mar-2022 13:14:21] 2. Try to send backup file to Dropbox …
    [28-Mar-2022 13:14:22] Authenticated with Dropbox of user: John Patterson
    [28-Mar-2022 13:14:22] Uploading to Dropbox …
    [28-Mar-2022 13:14:40] /home3/sheilapa/public_html/lifebyjohn/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (500) An unexpected server error was encountered. Response from server:
    [28-Mar-2022 13:14:40] 3. Try to send backup file to Dropbox …
    [28-Mar-2022 13:14:40] Authenticated with Dropbox of user: John Patterson
    [28-Mar-2022 13:14:40] Uploading to Dropbox …
    [28-Mar-2022 13:15:49] /home3/sheilapa/public_html/lifebyjohn/wp-content/plugins/backwpup/inc/class-destination-dropbox-api.php: Dropbox API: (500) An unexpected server error was encountered. Response from server:
    [28-Mar-2022 13:15:50] ERROR: Step aborted: too many attempts!
    [28-Mar-2022 13:15:50] 1. Trying to check database …
    [28-Mar-2022 13:15:51] Database check done!
    [28-Mar-2022 13:15:51] One old log deleted
    [28-Mar-2022 13:15:51] ERROR: Job has ended with errors in 1737 seconds. You must resolve the errors for correct execution.
Viewing 2 replies - 1 through 2 (of 2 total)
  • @johncpatterson
    HTTP 500 is returned from Dropbox server, which seems strange, hmm could you please help us re-authenticate the job then try again?
    Thank you!

    since we haven’t heard back from you, I’m going to mark it as resolved.
    In case you’re still having problems, feel free to let us know πŸ˜‰

Viewing 2 replies - 1 through 2 (of 2 total)

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