Dropbox or other cloud backup error

  • Resolved stronepoint

    (@stronepoint)


    10 years, 8 months ago

    Hi,

    I am testing ‘Updraftplus’. So I installed updraftplus and selected dropbox for backup option. And I save all settings. But if I click on the ‘Backup Now’ the backup is not finished and it shows an error message:

    Warning: Dropbox error: Problem with the SSL CA cert (path? access rights?) (0)

    See screenshot:
    http://prntscr.com/8dy74t
    http://prntscr.com/8dydv3

    Some details:
    My host: Hostgator

    Table prefix: wp_
    Peak memory usage: 38.5 MB
    Current memory usage: 38.5 MB
    Memory limit: 256M
    PHP version: 5.4.43
    MySQL version: 5.5.42
    Curl version: 7.19.7 / SSL: NSS/3.19.1 Basic ECC / libz: 1.2.3
    ZipArchive::addFile: Yes
    zip executable found: Yes: /usr/bin/zip
    Free disk space in account: 999888.9 Mb (0 % used)

    I don’t know why the error message displaying. Could you please tell me and fix the issue? or tell me why it’s happening?

    https://ww.wp.xz.cn/plugins/updraftplus/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    10 years, 8 months ago

    Go to the ‘expert’ section at the bottom of the ‘Settings’ tab, and toggle the option for using the server’s SSL certificates. Then save the settings, and try a fresh backup.

    David

    Thread Starter stronepoint

    (@stronepoint)

    10 years, 8 months ago

    Hi,

    I followed your instructions and changed those settings. But no luck. It’s not working. Please let me know what’s the next step in order to fix this issue? I am not sure what’s error?

    Thanks in advance!

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    10 years, 8 months ago

    Did you run a fresh backup, or is it just that the message from the previous backup still shows in the dashboard?

    What was the setting before, and what was it after toggling and re-saving?

    David

Viewing 3 replies - 1 through 3 (of 3 total)

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