can provide system info etc if required
Hello candyenvy,
this is most likely due to a conflicting plugin.
You should disable your plugins and re-enable them one by one in order to find the culprit..
Thanks for your response !
I have the website running perfectly via a normal desktop computer
but mobile responsiveness is terrible – I havent added any additional plugins aside from what was included in the original package for customizr – given that would i still be having a conflict issue if all the plugins are the ones that came with the pack ?
When viewing on a mobile device the dropdown appears but does not stay long enough to actually click on anything .. aside form plugins do you know could anything else be causing it – is there a setting i mightve missed clicking or something ?
Ill give the plugin thing a shot though in the meantime 🙂
Mmm,
well this theme doesn’t come with any additional plugin ..
which pack?
Yes the issue regards to the mobile menu, you can temporary fix it with something like:
@media (max-width: 979px) {
.nav-collapse.in {
height: auto;
max-height: 300px;
}
}
I meant I havent added anything additional aside from the egneral woocommerce stuff that comes with the customiser “package”
I am learning about all of this slowly , but chose the customizr theme as it claims to be easily mobile responsive , yet the only problems I am experiencing with it are on the mobile viewing side of things !
I do like most of what I have seen with this theme and Am looking at buying this theme and its add-ons for my other larger business , if I can get this one to work well 🙂
Where would I input that info ? CSS customiser or through FTP client ?
Hello,
yes and you can see if customizr works fine in mobile on the demo site
As I told you the issue you are experiencing isn’t of the theme itself, it’s about some conflicting plugin. 😀
You can put that code in Appareance -> Advanced Options -> Custom CSS
okay I am just going thru and deactivting plugins and fingers crossed this fixes it . I am losing alot of sales by not having the sitr mobile responsive 🙁 ill let you know how i go
Thanks for your help with this 🙂 Really appreciate it !
I have put the CSS script you gave me earlier in and it work s.. u mentioned this is a temproary fix ?
I tried figuring out which plugin was affecting it and it didnt seem to be any fo them 🙁
