Duplicate drop box on Mobile view

  • Resolved tmivdesign

    (@tmivdesign)


    1 year, 10 months ago

    This is happening on every form with the multi-file upload. The Drag and Drop box is featured twice on mobile screens only. Not sure what I can do to remove the second container, any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    1 year, 10 months ago

    Hi @tmivdesign ,

    Can you please provide a screenshot.

    I checked the site and tested it on different mobile screens in Chrome, and it only displays one drag & drop upload. (see this – https://ibb.co/Thzkqwp)

    Are you using the actual mobile?

    Please let me know.

    Thread Starter tmivdesign

    (@tmivdesign)

    1 year, 10 months ago

    Hi, yes im using an iPhone 14 testing on Safari and Chrome. I am happy that you at least see it displaying correctly.

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    1 year, 10 months ago

    Hi @tmivdesign

    Thanks, I can replicate the issue on my Iphone also.

    Can you try below?

    1. If you are using a plugin to minify the js file try to exclude this file. (codedropz-uploader-min.js & codedropz-uploader-jquery.js)
    2. After that clear your cache.
    3. If the issue still occur, try to use the jQuery option under Contact -> Drag & Drop Upload-> Enable jQuery.

    You may also try activate/deactivate any plugin that’s related to contact form 7.

    Lastly, copy the site info for debugging purposes by going to “Tools->Site Health->Info” then click “Copy site info to clipboard”.

    Thanks, please let me know.

    Thread Starter tmivdesign

    (@tmivdesign)

    1 year, 10 months ago

    Thank you very much! That has helped. I will look further into how I minify JS so I don’t end up with this issue elsewhere. I appreciate your help a lot!

    • This reply was modified 1 year, 10 months ago by tmivdesign.
Viewing 4 replies - 1 through 4 (of 4 total)

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