Duplicate Email Template Frame Appearing

  • Resolved emiubaldi

    (@emiubaldi)


    6 months, 1 week ago

    I’m experiencing an issue with the plugin. Since this morning (December 2nd), every email sent includes a second internal template frame. View a screenshot which will help illustrate the problem.

    I haven’t changed anything on my end, so I assume it might be a configuration glitch between WordPress and the plugin. Are other people experiencing the same issue?

    BTW, I’m using it on a standard WordPress installation without WooCommerce.

    Thanks in advance!

    • This topic was modified 6 months, 1 week ago by emiubaldi.
    • This topic was modified 6 months, 1 week ago by emiubaldi.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support muddasirhayat

    (@muddasirhayat)

    6 months, 1 week ago

    Hi @emiubaldi,

    Thank you for contacting us. We hope you are doing well.

    We tried to replicate the issue in our environment; however, we were unable to encounter the same problem you described. To assist you more effectively, please reach out to us through our official support portal so we can directly connect you with one of our developers.

    You can access the portal using this link.

    For the Reader: we will update the resolution here once the issue is resolved.

    Thank you for your patience.

    Best regards,
    WP Experts Support Team

    Thread Starter emiubaldi

    (@emiubaldi)

    6 months, 1 week ago

    Hi @muddasirhayat,

    Thank you for your message and for taking the time to test the issue.

    After further testing and troubleshooting on my side, I would like to inform everyone that this problem is not related to the Email Templates plugin. The issue is actually caused by another plugin, Elastic Email Sender, which we use as our SMTP mailer.

    Thank you for your attention. I will now redirect the issue directly to the Elastic Email team so they can investigate and resolve it.

    Best regards,
    Emiliano

    • This reply was modified 6 months, 1 week ago by emiubaldi.
    Plugin Support muddasirhayat

    (@muddasirhayat)

    6 months ago

    Hi @emiubaldi,

    Thank you for the update, and we appreciate you taking the time to investigate the issue further on your end.

    We’re glad to hear that the Email Templates plugin wasn’t the source of the problem. It’s helpful to know that the conflict was caused by the Elastic Email Sender plugin, and your clarification may assist other users who might experience a similar situation.

    If you ever need support or have any questions regarding our plugin in the future, feel free to reach out, we’re always here to help.

    Thanks & regards,
    WP Experts Support Team

Viewing 3 replies - 1 through 3 (of 3 total)

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