AW
(@geykgn)
Hi,
Are there any (same) plugins that are installed in each of these environments/configurations (without Contact Form 7)?
If so, I would first check if these plugins are the source of the problem.
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This reply was modified 2 years, 10 months ago by
AW.
The only other plugins related to contact forms in any way are “Contact Form CFDB7” and “Honeypot for Contact Form 7”. However, after looking at the plugins, wondering if “WPML Multilingual CMS” has anything to do with it since there are 2 languages on the site. However, that said, I do have an English and Spanish version of each contact form, so it shouldn’t be doing that.
Still trying to figure this out. It’s happening so much that it’s starting to really annoy the client. And it shows in CFDB7 plugin that the emails are being sent twice, and sometimes more, like 4 times. Please help plugin admin.
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This reply was modified 2 years, 10 months ago by
dsb0328.
Still trying to figure this out. If an admin could help, that would be greatly appreciated.
Where can we see the website in question?
You can see the website here. Thank you so much for your help.
Where on the site do you have the form having the issue?
Mostly the form on the contact page, but also happens every so often on the home page contact form.
See Setting up mail
What email settings do you have in the Mail tab panel?
To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.
The settings in the Mail tab are as follows:
To – [email protected] (client’s email address)
From – [your-name] <[email protected]> (url of the site)
Subject – Description of which contact form this is coming rom
Additional Headers – Reply-To: <[your-email]>
This is how I have it set up on all other sites I help manage, and they seem to work okay.
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This reply was modified 2 years, 10 months ago by dsb0328.
This is what is in the Message body section with “Use HTML content type” checked on:
<table cellpadding='10' cellspacing='0'>
<tbody>
<tr bgcolor='#e6e7e8'>
<td><b>Name:</b></td>
<td>[your-name]</td>
</tr>
<tr>
<td><b>Email:</b></td>
<td>[your-email]</td>
</tr>
<tr bgcolor='#e6e7e8'>
<td><b>Phone:</b></td>
<td>[phone-number]</td>
</tr>
<tr>
<td><b>Message:</b></td>
<td>[your-message]</td>
</tr>
</tbody>
</table>
Going to bed now, but will check back and answer anything else in the morning.
What other plugins and theme do you use on the site?
Theme
GeneratePress
Plugins (More than I’d like, but…)
Admin Columns
All-in-One WP Migration
All-in-One WP Migration Unlimited Extension
Classic Editor
Classic Widgets
Contact Form 7
Contact Form CFDB7
Custom Sidebars
Equal Height Columns
GP Premium
GTM4WP
Honeypot for Contact Form 7
Imagify
Login No Captcha reCAPTCHA (Google)
NextGEN Gallery
Page Builder by SiteOrigin
Performance Lab
Redirection
Simple Share Buttons Adder
Site Kit by Google
SiteOrigin Widgets Bundle
Slider Revolution
Smush
SVG Support
Widget CSS Classes
WP Fastest Cache
WPML Multilingual CMS
Yoast Duplicate Post
Yoast SEO
Yoast SEO Premium
Yoast SEO: Local
Unused Plugins
Schema Premium
Semalt Redirect Manager
SEO Redirection
Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Classic Editor, Classic Widgets and Site Kit by Google, and clearing all cache data.
Why you are advised to deactivate plugins and switch to the default theme.
