Hi @christopherplus,
Thank you for reaching out.
I understand that you’re experiencing issues with duplicate emails for subscription renewals after upgrading to version 8.8+. This can be quite frustrating, and I’m here to assist you.
As a first step, could you please share if you’re using any email related plugins to manage your emails? This can be any type of plugin that manipulates or handles email management in your store.
Looking forward to your reply.
Hey @ckadenge,
No I don’t use any email plugins. It used to be working fine before the 8.8 version. I also found multiple topics about the same issue on github:
https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3501
https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3568
Zee
(@doublezed2)
Hello Christopher,
Thank you for your reply.
I understand this issue has been reported by others as well.
To assist further, could you please provide screenshots of the Order Notes?
This will help determine if the duplicate emails are due to similar reasons or a different cause.
Additionally, I recommend creating a support ticket with WooCommerce Subscriptions via WooCommerce.com for more specialized assistance.
Looking forward to your response. 🙂
Hi! I’ll close this out for now as we haven’t heard back from you. We’re just a message away when you’d like to resume
