Hi @chrslcy
I hope this message finds you well. I apologize for the delay in responding to your previous message.
Regarding the scenario you mentioned earlier, I have investigated it thoroughly, but unfortunately, I was unable to find anything that matches the issue you described. However, I have documented my findings in this report: https://d.pr/v/70z2iS
Would it be possible for you to share the live URL so I can take a closer look and provide you with more accurate information?
If you please share the Site Info then I will give it another try. Please go to your WordPress Dashboard -> Tools -> Site Health -> Info -> Copy Site Info to Clipboard. It would be appreciable if you also share the Debug Log. First, go to your File Manager from cPanel and edit the wp-config.php file. Near the bottom of the file you’ll see the following:
define('WP_DEBUG', false);
Adjust that line to these three lines:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
It’s not recommended to change WP_DEBUG_DISPLAY to true. This is because any errors will then display on your live website. By enabling WP_DEBUG_LOG, you can view the same errors in your /wp-content/debug.log file.
Then paste it in PasteBin and share the link with us.
I appreciate your understanding and look forward to hearing back from you.
Have a nice day.
Hi @chrslcy ,
I hope you are doing well today. I wanted to follow up on the issue you reported earlier. Could you please let us know if your issue has been resolved? If you still require assistance, we are more than happy to provide further support.
Thank you for your time and cooperation.
Hi @chrslcy
We haven’t heard back from you in a long time. So, I am assuming your issue has been resolved. I am resolving this topic.
Have a nice day!
