Hi @casket21
I hope you are doing good today.
Could you export your form, upload it to google drive or dropbox, and share a link in your next reply so that we could take a closer look a this?
Kind Regards,
Kris
Hi Kris,
Thanks for that – here’s a link to the form https://drive.google.com/file/d/1H2SU8ve8ahwovnInzM4y7ZzRcP1NLGEX/view?usp=sharing
Many thanks in advance for your help.
Kind Regards
Lisa
Hi @casket21
Thank you for the form.
I made a test to it but only received one email in {email-1} I kept your emails on the form, can you verify if you receive duplicated emails from my lab site too?
In case not, it may be a plugin or theme causing the problem and the next test would depends on the result.
Let us know the result you got.
Best Regards
Patrick Freitas
Hi Patrick,
Yes I can confirm that I only got one email from you thank you.
If it’s a conflict with a plugin or theme would that not affect all the forms? I use slightly different forms on similar landing pages and I only get one email from the other submissions.
Thanks again for your help
Hi @casket21,
If it’s a conflict with a plugin or theme would that not affect all the forms? I use slightly different forms on similar landing pages and I only get one email from the other submissions.
Since we tried to replicate the issue and still it works fine on our side with the exact form settings, the chances for a conflict is more. Unfortunately, it’s tough to state the gravity of the conflict to comment on whether it would affect other forms or not without running a conflict test.
The conflict test would help in ruling out whether the issue is within the Forminator side or with some other part of the website, or with email hosting since it’s only affecting one form etc
Easiest would be to set up a staging site and run the conflict test as mentioned in the given Flowchart:
https://premium.wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
You can ask your hosting provider to set up a staging site. Please do let us know how that goes.
Kind Regards,
Nithin
Thank you – I have a staging site so I can try it out on there & see what’s causing the issue.
Thanks for all your help – your support is fabulous 🙂
Hello @casket21 ,
We haven’t heard from you for a while now, so it looks like you don’t have more questions for us.
Feel free to re-open this ticket if needed.
Kind regards
Kasia
