Duplicate Form Submissions Reported
-
After months of trying to resolve an issue with CallRail (3rd-party call and form reporting plaatform), and being billed more due to the increase in forms, they continue to state we should check with contact 7 with the following background / questions:
From CallRail:
Regarding the forms issue, we’ve identified that this specific form provider is generating two separate submissions in our system with different fields filled at each submission time. For example, the attached form submission.
You can see that the two forms we received have different fields filled, which circumvents our deduplication system. These forms also come in with different timestamps (attached below). If the forms were duplicates in our system, they would have the same submission time since our system would have created it off of the same session event. Because they have different fields filled and different submission times, and because this is tied to a single form provider rather than global across our system, these dupes cannot be made by CallRail. The way the provider is submitting these form events is creating two separate form submission events in our system.
Are you able to review the attached timestamps and determine they are submitting different fields filled for the same contact at the same time?
1. Does Contact 7 have a re-submission process in place for this form? Where it will submit once, and then re-submit again with these additional backend fields?
2. Would it help for contact 7 to send a submission log for the form submission we’re reviewing as an example?
The topic ‘Duplicate Form Submissions Reported’ is closed to new replies.
