• Resolved subodh

    (@subodh)


    Hi Support Team,

    I’m running into an issue where WooCommerce processes PayPal orders twice, causing multiple problems on my store. Here’s what I’m observing:

    Issue Summary:

    • Order notes are duplicated — I see two identical status updates such as “Order status changed from Pending payment to Completed” within the same minute.
    • Two “New Order” admin emails are triggered for a single PayPal payment.
    • Product stock is reduced twice, as if the order were processed two separate times.
    • Only one actual PayPal payment is captured — customers are not double-charged.

    It appears WooCommerce is running the completion process twice for PayPal transactions.

    Actions Already Taken:

    • Updated WordPress, WooCommerce, and all plugins/themes to the latest versions.
    • Cleared WooCommerce sessions, caches, and transients.

    I’ve also noticed that several other users are experiencing the same issue, so it doesn’t appear to be isolated. If you need logs or any sensitive information from my side, please let me know exactly what is required and how I can send it privately.

    Sharing files through privatebin/privatebash makes the data publicly accessible to anyone with the link, and I don’t want these logs visible to everyone. Please advise on a secure way to share the information directly with your support team only.

    Thank you for your assistance. I appreciate any guidance you can provide.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @subodh

    To speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.

    Regards,
    Femi.

    Thread Starter subodh

    (@subodh)

    Hi @femiyb

    Thanks for your prompt reply. I’ve created a ticket in the “Request Support” section. Please take a look and let me know if you notice anything suspicious.

    Mike Castro Demaria

    (@mikecastrodemaria)

    Anu update ? same problem from my side.

    Thread Starter subodh

    (@subodh)

    @mikecastrodemaria Yes, please create a ticket at their support center. They will provide you with a temporary solution until a permanent fix is implemented.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Duplicate Notes, Emails & Stock Reduction’ is closed to new replies.