• Resolved lrs1

    (@lrs1)


    Hello,

    Im using Better Notifications for WP with Directories Pro.

    Im getting a duplicate notification for the following – New ‘Directory – Listing’ Published. Its getting triggered a 2nd time when a monthly subscription renews.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jack – BNFW

    (@voltronik)

    Hi @lrs1,
    Thanks for your message.

    Because duplicate notification can be caused by a number of factors, please can you make your way through this document and let me know how you get on?

    Thread Starter lrs1

    (@lrs1)

    Hello, 

    I’m happy to move forward with the diagnosis on my end. Before I do, I’d like to make it clear that my issue is not a duplicate notification going out back to back. I this case I would suspect a caching issue.

    The issue is that upon monthly renewal of a paid post (a Directory listing) the “Post Published” notification is being triggered when it should not be. This notification should only go out when our admins click the publish button. 

    Shall I follow the documentation provided here? Or do you have an alternative best course of action? Thank you for the swift reply! 

    Plugin Author Jack – BNFW

    (@voltronik)

    Hi @lrs1,
    Thanks for the extra info.

    If the notification is not going out back-to-back, when does the first notification go out?

    Thread Starter lrs1

    (@lrs1)

    You’re welcome.

    First, user creates a post and makes payment. This puts the post into a pending approval state. Then the first notification goes out when our admins publish each post, exactly as it should, triggered by the publish action.

    The duplicate goes out 30-31 days later, when the payment renews.

    Something I’m considering-

    Possibly wordpress/directories pro is momentarily un-publishing the post and re-publishing when payment is processed? Directories Pro does have the ability to un-publish or un-assign an author if they fail to continue paying. If this is the case, the issue lies elsewhere.

    Plugin Author Jack – BNFW

    (@voltronik)

    Hi @lrs1,
    Yes, this sounds like what Directories Pro is doing.
    You may be able to get around this with BNFW by using a Post Pending Review notification as well but not sure as it depends on what Directories Pro is doing. I think there was a 3rd party BNFW+Directories Pro add-on that the author of Directories Pro made at some point but not sure if it’s still around.

    My advice would be to reach out to the author of Directories Pro to see if they can offer an suggestions or even a hook to be able to change which status the post is being transitioned from when a renewal payment is taken.

    Do let me know how you get on – would be interested to know the outcome of this.

    Plugin Author Jack – BNFW

    (@voltronik)

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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