Hi there @darrenc4,
> We’re having issues about duplicate and failed order, those duplicate orders are automatically become failed order. It has similar order number.
Do I get it right that every time an order is placed on your site, it gets duplicated and the duplicate is a failed order?
Does it happen to orders paid with PayPal by Braintree plugin only or to all orders?
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
You can find a more detailed explanation on how to do a conflict test here.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
