Duplicate order notification emails

  • metalinedev

    (@metalinedev)


    4 months, 1 week ago

    Some orders, not all, are generating duplicate new order notification emails sent to the admin and duplicate order confirmations sent to customers. When I look at the order notes for the affected orders, the order notes section has the PayPal Transaction ID and Payment via PayPal notes duplicated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    4 months, 1 week ago

    Hello @metalinedev

    Please reach out to us directly so we can provide a patch. You can request support here: https://paypal.inpsyde.com/docs/request-support/

    When submitting the ticket, make sure to include the URL of this thread so we can reference the full discussion and context. This issue will also be patched in the next plugin release.

    Kind Regards,
    Krystian

    uthelm

    (@uthelm)

    4 months ago

    We are experiencing the same problem since the beginning of January. Sporadically, 2-3 order confirmations are sent out and the same PayPal transaction appears in the order log with corresponding frequency.ency.

    • This reply was modified 4 months ago by uthelm.
Viewing 2 replies - 1 through 2 (of 2 total)

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  • 2 replies
  • 3 participants
  • Last reply from: uthelm
  • Last activity: 4 months ago
  • Status: not resolved