Duplicate Orders

  • Resolved gabrivisual

    (@gabrivisual)


    1 year, 4 months ago

    Hello, I’m experiencing an issue with your plugin. When a customer selects cash on delivery as the payment method, a duplicate order is created with the same details and timestamp. This happens only with orders payed with cash on delivery.

    Could you help me resolve this bug?

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  • Plugin Support komal-maru

    (@komal-maru)

    1 year, 4 months ago

    Hi @gabrivisual,

    I have tested the issue on my end, both with and without payment gateway fees set for the Cash on Delivery payment method in our plugin. However, I could not reproduce the issue, as only one order was created without any duplicates.

    Could you please share screenshots of your plugin settings? This will help me replicate the issue on my end.

    Alternatively, if possible, please email us at ‘support at tychesoftwares dot com’ with the details and temporary admin credentials so we can troubleshoot the issue directly on your site. Your assistance with this is greatly appreciated!

Viewing 1 replies (of 1 total)

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