Duplicate orders happening while this plugin is enabled

  • Wes Butler

    (@wesb2023)


    1 month ago

    One of our sites using this plugin started having issues with duplicate orders coming through after the update to version 7. We deactivated the plugin, and the duplicate orders stopped occurring. We re-enabled this plugin after it updated to version 7.1.1 and the duplicate orders have started occurring again.

    The customers are attempting to place their order, and are met with an error message on the checkout page: https://snipboard.io/aM0CWn.jpg The customer thinks their order has not gone through, but in reality, it has and they’ve been charged. The customer will then attempt to order again, and sometimes three times, one of which will finally be successful.

    We’ve found a potential plugin conflict between this plugin and MailChimp for WooCommerce. When these plugins are deactivated, the duplicate orders and errors at checkout stop occurring. Anyone else experiencing anything like this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support anjitha21

    (@anjitha21)

    1 month ago

    Hi @wesb2023

    Hi there,

    Thanks for sharing such a detailed explanation — that really helps narrow things down.

    From what you’ve described, this does sound like a plugin conflict scenario, especially since the issue disappears when both our plugin and Mailchimp for WooCommerce are disabled. The behavior you’re seeing (order processed successfully in the background, but an error shown at checkout) typically points to something interrupting the final response after payment is completed.

    To be transparent, our plugin does not interact with the checkout/payment process directly, so it shouldn’t create or duplicate orders on its own.

    Please check your WooCommerce → Status → Logs (and server error logs) for any fatal errors around the time of checkout. You can share the error with us so it can help pinpoint where the failure occurs.

    Please temporarily disable all plugins except WooCommerce and our plugin, and then try placing a test order. If the issue still occurs, it could be related to our plugin, and we’ll investigate further.

    Next, enable the other plugins one by one, testing the checkout each time. This will help identify which specific plugin is causing the conflict.

    Please try this on your end and let us know the results, we will check it further.

    Thread Starter Wes Butler

    (@wesb2023)

    1 month ago

    Thank you for the quick reply. We are coming to the conclusion that this plugin is not causing our duplicate order issue, and it seems to be MailChimp’s plugin. We’re working with WooCommerce and MailChimp support directly to try and confirm this.

    We did however, find another potential bug with the bulk printing options that are available in the Bulk Actions dropdown on the orders page. For some reason all the options from this plugin do not appear to have labels for the selections. We did find that clicking the options then clicking apply, still allows the actions to be performed though, so we think the selections are just missing their labels. See screenshots of missing labels, and inspected page to verify those missing labels. It seems to be an issue local to this site, as our other hosted sites with this plugin are not having this issue.

    We used the WordPress Troubleshooting mode to enable only WooCommerce and this plugin for testing and the issue still occurs.

    https://snipboard.io/UF8zib.jpg
    https://snipboard.io/VoA0sO.jpg
    https://snipboard.io/3Im74o.jpg

    Plugin Support anjitha21

    (@anjitha21)

    4 weeks, 1 day ago

    Hi @wesb2023,

    Thank you for the detailed update and for sharing the screenshots — that really helped.

    We’re glad to hear you’ve been able to narrow down the duplicate order issue.

    Regarding the bulk actions dropdown labels:

    This is a known issue, and our developers are already working on a fix. It will be resolved in an upcoming plugin update.

    In the meantime, you can manually set the labels so they appear correctly:

    Go to:
    Settings → General Settings → Button Label for Templates

    Here, you can define the labels for each template, and they will then show properly in the Bulk Actions dropdown.

    Here is the screenshots for your reference: 

    https://prnt.sc/QmGs1x_5iaGV

    https://prnt.sc/lMB2LsrLWoDh

    Please give that a try and let us know if it helps. If you run into any issues or need assistance, we’re happy to help.

    Thanks again for your patience!

Viewing 3 replies - 1 through 3 (of 3 total)

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