• Why would orders show as duplicates in the order export? For instance I see the same order number and the same name of the person right below each other. I don’t see any difference in the line items and the person definitely didn’t place another order.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author algol.plus

    (@algolplus)

    Hello

    You can open “Setup fields” and switch mode “Add products as”.
    Or set “fill order details” = 1st row only.

    Thanks, Alex

    Thread Starter qwik3r

    (@qwik3r)

    Gotcha, thank you. What is the specific reason though that it does show duplicates? I’m a little confused by that.

    Plugin Author algol.plus

    (@algolplus)

    Hello

    Please, review the order.
    Do you see same order items?
    Thanks, Alex

    • This reply was modified 5 years, 9 months ago by algol.plus.
    • This reply was modified 5 years, 9 months ago by algol.plus.
    Thread Starter qwik3r

    (@qwik3r)

    I’m using Woocommerce. The person can have more than 1 item purchased during checkout, so maybe that’s it? Each line item is for each product they bought? Although it’s not showing different information, it’s literally an exact duplicate of the same line item.

    Plugin Author algol.plus

    (@algolplus)

    Hello

    Any PHP code was added to Misc Settings?

    Thread Starter qwik3r

    (@qwik3r)

    No definitely not. It’s a fresh install.

    Plugin Author algol.plus

    (@algolplus)

    Please, edit the order.
    Do you see unique order items?
    Thanks, Alex

    Thread Starter qwik3r

    (@qwik3r)

    Yes I have unique order items, 2 line items. But the one is a bump order purchase from Aerocheckouts bump offer, not sure if that makes a difference. It pulls in an actual product though.

    It looks like every order actually has duplicates because it apparently is pulling in the line items just not showing them separately. For instance if the duplicate exported row had different information regarding the second line item, in this case it does not. It just shows the same info. So I guess I understand why it’s doing it and I can implement the option you mentioned. However it might be useful to actually see the different line item on the export order rather than just the total ya know?

    Plugin Author algol.plus

    (@algolplus)

    Hi

    Please, submit the ticket to
    https://algolplus.freshdesk.com/support/tickets/new

    And share the screenshots( order + Preview for export).

    Thanks, Alex

Viewing 9 replies - 1 through 9 (of 9 total)

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