Duplicate payments

I have a customer who is getting billed twice for the same account, on day after the first one. Eg, on the 2nd of the month AND on the 3rd of the month.

I confirmed it’s the only actual subscription. The time period is one month. It has happened a couple of times I think.

If you want to log into the site, your ID should still be good.

The page I need help with: [log in to see the link]