Hi @michaelfischerat – Do you have a caching plugin enabled on your site?
We do not have a caching plugin, but caching is enabled on the host level. Would that cause the duplicate triggering?
We see that you have the same snippet twice on your page. Can you kindly make sure that you don’t have the same snippet twice in your HFCM snippets?
Can confirm that the script is only in the plugin once. Please see here: https://www.dropbox.com/s/5vjq1kysv485xxu/rolex-body-script.png?dl=0
@michaelfischerat – Please see the screenshot here: https://prnt.sc/IuK1XZgdfspQ
Please make sure you don’t have the same snippet twice. Thank you.
Confirmed that the ONLY place that snippet exists in within the “Rolex Body Script” section. The only other scripts that are injected After Content only exists on one page.
Please see here: https://www.dropbox.com/s/byq2xqsuslt9yhu/all-scripts-HFCM.png?dl=0
@michaelfischerat – Can you set up an admin-level user for us to check your site? You can use this email – [email protected] – for the account. You can delete it after we investigate and find a resolution to this issue.
Thank you.
Will do. You should have a notification of an account being created for this site. Please let me know if there is anything else you may need from me. Thanks!
Hi @michaelfischerat – It’s a bug on our plugin, we are working to fix it. We will get it resolved soon. Please bear with us.
Thank you.
Thank you for the quick response – happy to hang tight while it gets patched!
Circing back on this. Any update on patching this issue?
Hi @michaelfischerat
We had a look into the issue. Tested the plugin with the Avada theme, with the same location you are having issues with. Everything worked just fine.
We also checked the page which has the duplicate snippet. The page has an unusual HTML structure i.e it has multiple <body> tags, multiple <HTML> tags which could be an issue. We suspect that maybe something is triggering the hook twice on the page due to maybe bad HTML or some function inside of the theme. Can you please try resolving the structure issue, also check if the hooks are triggering multiple times, and see if that helps solve the duplicate snippet issue?
Thank you
