Hi there!
I can understand that product stock reduce twice. To assist you further could you please check the order again and see if there are two separate “Stock reduced” notes for the same product at the same time? This might indicate a duplicate processing event.
Could you please shared the screenshot of the order notes? you can use the folloiwng tool for screenshot: https://snipboard.io
Also, please enable the Stripe error log by going to WooCommerce > Payments > Stripe > Settings, scroll down to the Advanced tab, and check the Error Log option.
Then, go to WooCommerce > Status > Logs, open the log file related to Stripe payments, copy the error log, and use the pastebin to shared the error log. https://pastebin.com/
Also, shared the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support
With that information, we’ll be happy to assist you further in resolving this!
Thread Starter
dev
(@devksec)
Hello,
We can provide this information but not publicly on the forum. Please provide an email for us to send it to.
Zee
(@doublezed2)
Hello dev,
Thank you for your reply.
I understand your concern about sharing information at a public forum.
We do not have any alternative method of communication such as email.
If you like, you may share information using https://quickforget.com.
This way it will be deleted automatically after some time.
Let me know what you think.
Best regards.
Thread Starter
dev
(@devksec)
Hello,
We cannot use that either. There should be secure ways for sharing sensitive data.
Zee
(@doublezed2)
Hello dev,
Thank you for your reply.
I understand your concern about privacy.
Since this is a public forum there is no private method to share information here.
I recommend you consult a professional developer who can assist you with the problem.
You can find a good developer at Codeable.io or WooExperts.
Let me know if you have more questions or concerns.
We are here to help 🙂
Best regards.
Thread Starter
dev
(@devksec)
Hello,
Nearly every plugin author has a way to share sensitive data outside of the public information shared on this forum.
We have a team who has looked and this and the issue falls within your plugin. The company has a policy against sharing on forums specific data.
Thread Starter
dev
(@devksec)
Sharing some behaviour we seen with webtoffees stripe plugin, duplicate webhooks with some multi-site specific issues or having multiple websites in the same stripe account were the cause. Web toffee has mixed the majority of these but they encouter issues also.
Reviewing this epic, it seems to be the same issues within this plugin:
https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3327
Relating to: https://github.com/woocommerce/woocommerce-gateway-stripe/pull/3300
So this is already an issue you’re aware of ?
Zee
(@doublezed2)
Hello dev,
Thank you for your reply.
The issue you are facing has not been reported by other users on the forum.
This suggests that this problem is unique to your site’s configuration.
You may create a ticket via your WooCommerce.com account.
Choose WooCommerce Stripe as a product when prompted.
This way you can reach out to our Happiness Engineers who can look into your problem further.
I hope this helps.
Best regards.
Hi!
As we haven’t heard from you, I’ll go ahead and mark this as complete for now. Feel free to get in touch whenever you’d like to continue.
