Duplicate Subscription

  • Resolved rosscoism

    (@rosscoism)


    3 years, 11 months ago

    Hi,
    We have PMP running and love it.
    However, it is duplicating orders but not charging them twice.

    Is it due to how we have stripe connected? or something else?

    Thanks
    Ross

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Beil

    (@michaelbeil)

    3 years, 10 months ago

    Hey @rosscoism,

    Thank you for reaching out to Paid Memberships Pro.

    We recommend using the latest versions of Paid Memberships Pro and WordPress, so can you please update to Paid Memberships Pro 2.8.3, and WordPress 6.0.1, and then let me know if this resolves the problem. Have you added two Stripe webhooks? There may be a non-programming related reason for the duplicate charges (they’re going through the checkout process more than once because they’re getting an error).

    Thread Starter rosscoism

    (@rosscoism)

    3 years, 10 months ago

    All plugins are up to date.

    There is only one stripe webhook however, we are getting a web hook error from stripe.

    Michael Beil

    (@michaelbeil)

    3 years, 10 months ago

    Thanks for letting me know.

    What is the error? Can you please update to Paid Memberships Pro 2.8.3, and WordPress 6.0.1, and then let me know if this resolves the problem? If that doesn’t help, please setup Stripe Connect, and let me know if that helps.

Viewing 3 replies - 1 through 3 (of 3 total)

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