Duplicated coupons

  • sanjas

    (@sanjas)


    1 year, 1 month ago

    Hi,

    We would like to enable the Lucky Wheel feature using your plugin, but we’ve encountered an issue.

    When a user submits their email, two coupons with the same code are generated in the backend — one with the correct settings, and another offering a fixed discount of 0 €. The problem is that the 0 € coupon gets applied in the cart unless we manually delete it first.

    Could you please advise what might be causing this and how we can resolve it?

    Thank you in advance!

    Best, Sanja

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • angelagrey

    (@angelagrey)

    1 year, 1 month ago

    Hi Sanja,

    Thank you for reaching out to us.

    I tested my site and don’t encounter that problem: https://app.screencast.com/qW2GWw7gzRkzc

    It could be possible that a theme or plugin conflict is causing this behavior. In this case, we would recommend testing by taking the following steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    If you don’t want to perform these tests on the live site, I would recommend reaching out to your web host to see if they offer a staging site as part of your hosting package. If not, then I’d recommend using the WP Staging plugin to duplicate the site.

    Let us know how this goes!

    Best regards.

    Thread Starter sanjas

    (@sanjas)

    1 year, 1 month ago

    Hi,

    Thank you for the quick reply.

    I’ve found that the plugin interfering with the lucky wheel is Advanced Dynamic Pricing for WooCommerce. However, we need to keep this plugin active, as it’s used to apply a 2+1 discount on certain products.

    Is there any way to make both plugins work together without causing a conflict?

    Thanks in advance!

    Best, Sanja

    angelagrey

    (@angelagrey)

    1 year, 1 month ago

    Hi Sanja. Thanks for the update!

    At the moment, the two plugins aren’t fully compatible, and I’m sorry there’s no workaround available to make them work together now. We may consider improving compatibility in a future update — but it’s not something we can support right now.

    Appreciate your understanding.

    Best regards

Viewing 3 replies - 1 through 3 (of 3 total)

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