Duplicator fails scanning site – error loop

@corylamleorg or @bobriley,

Hi, I’m trying to create a package with Duplicator Pro. I want to make a backup archive (I’m using the recommended DupArchive format) before updating plugins and WordPress core. I’ve used Duplicator a lot and this is the first time I’ve seen this error.

On step 1, it fails about 30 seconds into “Scanning” with the following error:

 Scan Error
Please try again!
Server Status:   200 -success
Error Message:
RUNTIME ERROR:
An error has occured. Please try again!
See the duplicator log file for full details: Duplicator Pro > Tools > Logging

MESSAGE:
An error has occurred scanning the file system. 

DETAILS: UTF-8 error loop 

When I check for the log file I get this message:

Log file not found or unreadable.

I tried changing the archive type to Zip, but no love, so I changed it back to DupArchive. I tested both regular and incognito tabs in Chrome.

Any ideas?

• This topic was modified 7 years, 3 months ago by Eric Hepperle.
• This topic was modified 7 years, 3 months ago by Eric Hepperle.

The page I need help with: [log in to see the link]