Duplicator problem – Call to undefined function phpround()

  • Resolved axelot

    (@axelot)


    3 years, 1 month ago

    I made a site archive and trying to make an overwrite on my virtual server, but installer returns error:

    [PHP ERR][FATAL] MSG:Uncaught Error: Call to undefined function phpround() in /home/bitrix/www/installer.php:1043
    Stack trace:

    0 /home/bitrix/www/installer.php(198): DUPX_Bootstrap->readableByteSize()

    1 /home/bitrix/www/installer.php(1274): DUPX_Bootstrap->run()

    2 {main}

    thrown [CODE:1|FILE:/home/bitrix/www/installer.php|LINE:1043]

    Im tried to make another archive and installer, but the error appears again. How I can fix this issue?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    3 years, 1 month ago

    Hi @axelot

    Thanks for reaching out to Duplicator support!

    Please make sure that your virtual server PHP version is the same as the source website PHP version and retry the installation?

    I hope this helps, and I’m looking forward to your reply.

    Thanks!

    Thread Starter axelot

    (@axelot)

    3 years, 1 month ago

    Thanks but nothing changes. There is a PHP 7.3 is installed on the site’s hosting. In my virtual server there was PHP 7.4. I’d downgrade it to the 7.3 and made an archive again, but the installer is still don’t want to work. the same error appears. what could it be?

    Plugin Support mohammedeisa

    (@mohammedeisa)

    3 years, 1 month ago

    Hi @axelot

    We need to properly diagnose your issue, could you please upload the installer-log.txt log file to an uploading platform and share its link in your next reply?

    For instructions, please see:

        – How do I read the installer log?
        – https://duplicator.com/knowledge-base/how-do-i-read-the-installer-log/

    NOTE: The Duplicator log files include sensitive information about your site that shouldn’t be published publicly. So, please consider checking the log file and remove any sensitive data before uploading it.

    I’m looking forward to your reply!

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    3 years, 1 month ago

    Hi @axelot ,

    I’m closing this ticket for inactivity. Please don’t hesitate to contact us in a new ticket if you need any help with Duplicator.

    Thanks! 

Viewing 4 replies - 1 through 4 (of 4 total)

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