• Resolved doriano3

    (@doriano3)


    when i fill in the form clients do not receive the auto reply (email to user is not working). how can i fix it? the e-mail i set up is hosted on the same domain as the website.

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  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Firstly please make sure the email is not filtered to spam or junk folder of your email account. You can also try one of the following workarounds:

    1. Try using another email address for From Email and Email to Send Submissions To options.
    2. Perhaps your hosting does not have Sendmail enabled, which is required for mailing functions to work. Please contact your hosting provider and ask them to check this.
    3. Alternatively, you can use an SMTP plugin, which will most probably resolve the problem.

    You can try this plugin for example: https://ww.wp.xz.cn/plugins/wp-smtp/
    Setting an external SMTP server, such as GMail should work. However GMail requires authentication. Please find the necessary details for SMTP setup below.

    Mailer: smtp
    SMTP Authentication: yes
    SMTP Security: SSL
    SMTP Port: 465
    SMTP Username: your gmail full address
    SMTP Password: your gmail password
    SMTP Host: smtp.gmail.com

    Let us know if this helps.

    Thanks! Have a wonderful day!

Viewing 1 replies (of 1 total)

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